HTML formatting in product names disappear when the order is validated

@maciejrzeszutko,

HTML tags are not expected in the product names. If you want to style your product names you can target the element that displays them with custom CSS.

I Don’t agree with you. Product names are the same objects as WP article titles.
When I use the HTML tags in the article titles and when I modify the article then I save it, the HTML tags are NOT skipped.
Moreover, when I modify the product description (or product name) and then I save it, the HTML tags are NOT skipped. They are skipped ONLY when the product is purchased !!!
BR,
Maciej
Telecom, 4G, 5G, 6G Software Engineer

Hey @maciejrzeszutko,

I tested product titles with <div> and <span> HTML tags added to them and the tags display in the title markup of the product pages along with the cart and check out too without being stripped out.

Product Title with HTML

Cart

Checkout

No tags were skipped/removed when cross testing this for you.

Hi Stuart,

Thank you very much for ypiur cross testing.

Unfortunatelly, I still e^xperience this issue. If you have a little bit of time (it is not urgent) could you check directly on my website, please ?

https://maciej.rzeszutko.net/produit/dim-02-septembre-2018-stage-trail-initiation-3-jours-dans-la-vallee-de-chamonix-mont-blanc

As a paiement method you could use “Virement bancaire” (no PayPal Gateway).

Please note the exact product name is “Dim 02 Septembre 2018<div class=”stage”>Stage Trail Initiation 3 jours dans la Vallée de Chamonix-Mont-Blanc</div><span class=”level-trail”>Niveau 2/4 Intermédiaire</span>”

Please note I’m using also the Following plugins:
WooCommerce – Autocomplete Orders
WooCommerce Attach Me!
Woocommerce Catalog
WooCommerce External Product New Tab
WooCommerce Menu Cart
WooCommerce PDF Invoices & Packing Slips
WooCommerce: Show Empty Categories

How to be sure it is not bcause I’m using them ? Deactivating one by one ?

Thank you in advance,
Best Regards,
Maciej

Hi Stuart,

I have retested on the fresh WP (4.9.8) + Woocommerce (3.4.5) install.

It seems that the issue depends on the value of HTM tag !

I have tested several combinaisons:
“Product with <div><span>HTML tags</span></div> within the title” : NO ISSUE
“Product with <div class=”oops-div”>HTML tags</div> within the title” and “.oops-div {background-color: #e5e5e5 ;}” in the style.css file : NO ISSUE
“Product with <span class=”oops-span”>HTML tags</div> within the title” and “.oops-span {background-color: #e5e5e5 ;}” in the style.css file : NO ISSUE
“Product with <div class=”oops-div”>HTML tag1</div><span class=”oops-span”>HTML tag2</span> within the title” and “.oops-div {background-color: #e5e5e5 ;} .oops-span {background-color: #a5a5a5 ;}”” in the style.css file : NO ISSUE
BUT WITH :
“Product with <div class=”oops-div”>HTML tag1</div><span class=”oops-span”>HTML tag2</span> within the title”
.oops-div {background-color: #e5e5e5 ;}
.oops-span {font-weight: 500 !important; color: #303030 !important;}
I CAN SEE THE ISSUE

You can try here : https://test.rzeszutko.net/sample-page

Could you fix this issue, please ?

Best Regards,
Maciej

Hi @maciejrzeszutko

This issue is caused as a result of the HTML or code applied within the content or the Edit Product page. For this, I’ll mark this issue resolved and you will now be able to reach out to a developer for custom code support, which is not supported here.

We recommend one of the services listed on this page who can assist with any custom development work:

https://woocommerce.com/customizations/

Hopefully, this gets you going in the right direction to get the job done!

Hi John,
I Don’t agree with you. Product names are the same objects as WP article titles.
When I use the HTML tags in the article titles and when I modify the article then I save it, the HTML tags are NOT skipped.
Moreover, when I modify the product description (or product name) and then I save it, the HTML tags are NOT skipped. They are skipped ONLY when the product is purchased !!!
I’ll mark this issue unresolved because it should be fixed by Woocommerce team.
BR,
Maciej
Telecom, 4G, 5G, 6G Software Engineer

Hello,
This issue is still unresolved.
BR,
Maciej