HTML before event content not working after update

  • Resolved traceyweb

    (@artisanweb)


    1 month, 1 week ago

    I use the HTML before event content to add a heading to the Events listing page and a couple of paragraphs of text. On the single event page I hide the paragraphs with CSS because it’s not needed. Since the update there is no way to add html tags to the content. So instead of <h1>Events</h1> <p>This is the text</p>, it just runs all into one.

    I tried making the heading bold using the visual editor and it seems to work but as soon as I save it there’s no bold. I thought it might be because I used the Classic Editor plugin but even disabling this doesn’t help.

    I would use the Header <header class=”entry-header”><h1> but weirdly this shows the word ‘Contact’/’ and is in a column off to the left so I’ve had to hide this with CSS as well.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support tristan083

    (@tristan083)

    Hi @artisanweb ,

    Thank you for reaching out.

    This looks like a bug in our plugin. We already created an internal bug ticket for this, and I added your case. Thanks for all the details. I will definitely pass it along to our devs.

    I am unable to provide an exact date or time estimate for when this bug will be fixed, but you’ll be notified when there are any updates.

    If you do have other concerns or issues you need help with, please create another ticket, as it helps us track different issues.

    Again, thank you for your patience. Hang in there.

    —

    Internal Bug Ticket Reference: TECTRIA-403

    Plugin Support Darian

    (@d0153)

    Hi @artisanweb ,

    We prioritize bugs by taking into consideration the number of users impacted as well as how the bug impacts one’s ability to run an event/sell tickets. We don’t have a specific timeline as to when this issue will be resolved, but trust that our team is aware. Our team communicates updates and bug fixes in our newsletter and via our changelog.

    I’m happy to help if any other questions are coming up around this topic, otherwise I’ll go ahead and close this ticket.

    Thanks again for reporting this issue and for using The Events Calendar! Have a great day.

    —

    Internal Bug Ticket Reference: TECTRIA-403

    Plugin Support sammysamp

    (@sammysamp)

    Hey there,

    We’re back with some good news!

    In our latest release, we have resolved the issue where Add HTML before event content and Add HTML after event content fields under Events > Settings > Display > Additional Content tab strip out HTML tags

    Please update the plugins to their latest versions to apply that fix to your site.
    As always, we suggest testing updates on a staging site first and having a recent backup, but it should all be smooth sailing.

    See: https://theeventscalendar.com/knowledgebase/creating-and-using-a-wordpress-staging-site/

    If you have further questions/concerns, please feel free to reach out.

Viewing 3 replies - 1 through 3 (of 3 total)
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