HT addon for Elementor not compatible

  • Resolved erikrobles

    (@erikrobles)


    3 years, 4 months ago

    I found that the plugin causes the editor in elementor on the left to not load. Thought I would reach out and let you know. I temporarily de-activated it and my editor is working again.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Tarek Aziz

    (@tarekht)

    Hello @erikrobles

    Thanks a lot for reaching out to us.

    Sorry for the inconvenience caused. Actually, this sort of issue usually

    happens due to the low configuration of a web server.

    To solve the issue, you will need to increase the memory limit and

    max execution time of your server. For more help, refer to the link below:

    https://help.hasthemes.com/woolentor/documentation/?dr=225

    Hopefully, it will solve the issue ??

    Best wishes,
    Support Team

    Thread Starter erikrobles

    (@erikrobles)

    Thank you. Yes, I have confirmed that I was dealing with some server issues. Thank you for your response.

    Plugin Contributor Tarek Aziz

    (@tarekht)

    You are very welcome @erikrobles ??

    We are glad that we were able to help.

    Having this same exact issue. When this plugin is deactivated, Elementor loads fine.

    Currently
    PHP execution time 1800
    PHP memory limit 256M

    Plugin Contributor Tarek Aziz

    (@tarekht)

    Hello @ccrawford13

    Thanks for reaching out.

    Please try increasing the PHP memory limit to 512M

    Hopefully, it will solve the issue ??

    Best wishes,
    Support Team

    Hi exactly the same issue as above.
    Everything was working fine before recent update. Since then the Elementor menu is loading continuously. I’m able to skip it by clicking on edit header and then again edit the page but at that point Elementor blocks do not work correctly.

    Plugin Contributor Tarek Aziz

    (@tarekht)

    Hi @adamkolenda

    Thanks a lot for reaching out ??

    Did you try increasing the PHP memory limit of your server?

    If it didn’t solve the issue, could you please create a ticket on our support website?

    https://hasthemes.com/contact-us/

    Our support team will assist you with that.

    Warm regards,
    Support Team

Viewing 7 replies - 1 through 7 (of 7 total)
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