• Resolved pablorodriguezsierra

    (@pablorodriguezsierra)


    I've taken all the steps to activate HPOS (updating all plugins so that I can do so, and sync all orders) and once activated, when attempting to place an order on the checkout page, an error message appears without processing it, no payment attempt. Then I find that the order is saved with payment pending.
    Here is the system report

     WordPress Environment
    
    WordPress address (URL): https://virtualmedicum.com<br>Site address (URL): https://virtualmedicum.com<br>WC Version: 8.5.2<br>REST API Version: ? 8.5.2<br>WC Blocks Version: ? 11.8.0-dev<br>Action Scheduler Version: ? 3.7.1<br>Log Directory Writable: ?<br>WP Version: 6.4.2<br>WP Multisite: –<br>WP Memory Limit: 512 MB<br>WP Debug Mode: ?<br>WP Cron: –<br>Language: es_ES<br>External object cache: – Server Environment
    
    Server Info: Apache<br>PHP Version: 7.4.33<br>PHP Post Max Size: 128 MB<br>PHP Time Limit: 120<br>PHP Max Input Vars: 30000<br>cURL Version: 7.61.1<br>OpenSSL/1.1.1k
    
    SUHOSIN Installed: –<br>MySQL Version: 5.5.5-10.3.39-MariaDB<br>Max Upload Size: 128 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database
    
    WC Database Version: 8.5.2<br>WC Database Prefix: wpcncr_<br>Tama?o total de la base de datos: 1735.40MB<br>Tama?o de los datos de la base de datos: 1331.55MB<br>Tama?o del índice de la base de datos: 403.85MB<br>wpcncr_woocommerce_sessions: Datos: 1.02MB + índice: 0.02MB + Motor InnoDB<br>wpcncr_woocommerce_api_keys: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>wpcncr_woocommerce_attribute_taxonomies: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>wpcncr_woocommerce_downloadable_product_permissions: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB<br>wpcncr_woocommerce_order_items: Datos: 2.52MB + índice: 1.52MB + Motor InnoDB<br>wpcncr_woocommerce_order_itemmeta: Datos: 19.55MB + índice: 15.03MB + Motor InnoDB<br>wpcncr_woocommerce_tax_rates: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB<br>wpcncr_woocommerce_tax_rate_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>wpcncr_woocommerce_shipping_zones: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_woocommerce_shipping_zone_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>wpcncr_woocommerce_shipping_zone_methods: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_woocommerce_payment_tokens: Datos: 0.05MB + índice: 0.02MB + Motor InnoDB<br>wpcncr_woocommerce_payment_tokenmeta: Datos: 0.09MB + índice: 0.11MB + Motor InnoDB<br>wpcncr_woocommerce_log: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>adm_autorizaciones: Datos: 2.52MB + índice: 0.03MB + Motor InnoDB<br>adm_autorizacion_familia: Datos: 0.11MB + índice: 0.03MB + Motor InnoDB<br>adm_citas: Datos: 0.06MB + índice: 0.03MB + Motor InnoDB<br>adm_cron_emails: Datos: 0.13MB + índice: 0.02MB + Motor InnoDB<br>adm_equivalencia_productos_labos: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>adm_laboratorios: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>adm_laboratorio_familia: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>adm_laboratorio_planes: Datos: 0.14MB + índice: 0.02MB + Motor InnoDB<br>adm_laboratorio_tiendas: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>adm_payments: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>adm_payments_log: Datos: 0.09MB + índice: 0.02MB + Motor InnoDB<br>adm_productos_profesionales: Datos: 0.09MB + índice: 0.02MB + Motor InnoDB<br>adm_profesionales_clinicas: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>adm_usuarios: Datos: 10.52MB + índice: 0.13MB + Motor InnoDB<br>adm_usuarios_comisiones: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>cli_clientes_ed: Datos: 3.52MB + índice: 0.00MB + Motor InnoDB<br>cli_comerciales: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>cli_consumosnutricion: Datos: 268.86MB + índice: 0.00MB + Motor InnoDB<br>cli_laboratorios: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>cli_maestro_clientes: Datos: 11.52MB + índice: 0.00MB + Motor InnoDB<br>cli_maestro_clientes_consumos: Datos: 0.25MB + índice: 0.00MB + Motor InnoDB<br>cli_productos: Datos: 0.14MB + índice: 0.02MB + Motor InnoDB<br>cli_visitadores: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>cli_zonasnombres: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>EXTRACCION_DOCTOR: Datos: 0.00MB + índice: 0.00MB + Motor<br>wpcncr_actionscheduler_actions: Datos: 271.81MB + índice: 130.41MB + Motor InnoDB<br>wpcncr_actionscheduler_claims: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>wpcncr_actionscheduler_groups: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>wpcncr_actionscheduler_logs: Datos: 215.75MB + índice: 79.16MB + Motor InnoDB<br>wpcncr_affiliate_wp_affiliatemeta: Datos: 0.13MB + índice: 0.13MB + Motor InnoDB<br>wpcncr_affiliate_wp_affiliates: Datos: 0.05MB + índice: 0.02MB + Motor InnoDB<br>wpcncr_affiliate_wp_campaigns: Datos: 0.00MB + índice: 0.00MB + Motor<br>wpcncr_affiliate_wp_connections: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_affiliate_wp_coupons: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>wpcncr_affiliate_wp_creativemeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>wpcncr_affiliate_wp_creatives: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>wpcncr_affiliate_wp_customermeta: Datos: 0.09MB + índice: 0.11MB + Motor InnoDB<br>wpcncr_affiliate_wp_customers: Datos: 0.16MB + índice: 0.13MB + Motor InnoDB<br>wpcncr_affiliate_wp_custom_links: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>wpcncr_affiliate_wp_direct_links: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>wpcncr_affiliate_wp_groups: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_affiliate_wp_notifications: Datos: 0.05MB + índice: 0.02MB + Motor InnoDB<br>wpcncr_affiliate_wp_payouts: Datos: 0.11MB + índice: 0.03MB + Motor InnoDB<br>wpcncr_affiliate_wp_referralmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>wpcncr_affiliate_wp_referrals: Datos: 9.52MB + índice: 0.13MB + Motor InnoDB<br>wpcncr_affiliate_wp_rest_consumers: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>wpcncr_affiliate_wp_sales: Datos: 0.17MB + índice: 0.09MB + Motor InnoDB<br>wpcncr_affiliate_wp_visits: Datos: 22.55MB + índice: 3.52MB + Motor InnoDB<br>wpcncr_aioseo_notifications: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB<br>wpcncr_aioseo_posts: Datos: 0.13MB + índice: 0.02MB + Motor InnoDB<br>wpcncr_berocket_termmeta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_cartflows_ca_cart_abandonment: Datos: 2.52MB + índice: 0.05MB + Motor InnoDB<br>wpcncr_cartflows_ca_email_history: Datos: 0.09MB + índice: 0.11MB + Motor InnoDB<br>wpcncr_cartflows_ca_email_templates: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_cartflows_ca_email_templates_meta: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>wpcncr_cmplz_cookiebanners: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_cmplz_cookies: Datos: 0.08MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_cmplz_services: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_commentmeta: Datos: 0.19MB + índice: 0.20MB + Motor InnoDB<br>wpcncr_comments: Datos: 6.52MB + índice: 4.98MB + Motor InnoDB<br>wpcncr_cpk_wpcsv_export_queue: Datos: 0.17MB + índice: 0.06MB + Motor MyISAM<br>wpcncr_cpk_wpcsv_log: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM<br>wpcncr_dgwt_wcas_index: Datos: 1.52MB + índice: 0.05MB + Motor InnoDB<br>wpcncr_dgwt_wcas_invindex_cache: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>wpcncr_dgwt_wcas_invindex_doclist: Datos: 3.52MB + índice: 4.03MB + Motor InnoDB<br>wpcncr_dgwt_wcas_invindex_wordlist: Datos: 1.52MB + índice: 0.50MB + Motor InnoDB<br>wpcncr_dgwt_wcas_stats: Datos: 0.44MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_dgwt_wcas_var_index: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB<br>wpcncr_duplicator_packages: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>wpcncr_e_events: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>wpcncr_e_notes: Datos: 0.02MB + índice: 0.17MB + Motor InnoDB<br>wpcncr_e_notes_users_relations: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB<br>wpcncr_e_submissions: Datos: 0.05MB + índice: 0.27MB + Motor InnoDB<br>wpcncr_e_submissions_actions_log: Datos: 0.02MB + índice: 0.11MB + Motor InnoDB<br>wpcncr_e_submissions_values: Datos: 0.13MB + índice: 0.13MB + Motor InnoDB<br>wpcncr_fbv: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>wpcncr_fbv_attachment_folder: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_fql_logs: Datos: 0.02MB + índice: 0.08MB + Motor InnoDB<br>wpcncr_fv_enteries: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_fv_entry_meta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_fv_logs: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_gdpr_cc_options: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_imagify_files: Datos: 0.02MB + índice: 0.08MB + Motor InnoDB<br>wpcncr_imagify_folders: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>wpcncr_ld_notifications_delayed_emails: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_learndash_pro_quiz_category: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_learndash_pro_quiz_form: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>wpcncr_learndash_pro_quiz_lock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_learndash_pro_quiz_master: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_learndash_pro_quiz_prerequisite: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_learndash_pro_quiz_question: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>wpcncr_learndash_pro_quiz_statistic: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_learndash_pro_quiz_statistic_ref: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>wpcncr_learndash_pro_quiz_template: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_learndash_pro_quiz_toplist: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_learndash_user_activity: Datos: 0.14MB + índice: 0.42MB + Motor InnoDB<br>wpcncr_learndash_user_activity_meta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>wpcncr_links: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>wpcncr_mailchimp_carts: Datos: 0.14MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_mailchimp_jobs: Datos: 0.05MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_ms_snippets: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_options: Datos: 43.05MB + índice: 11.19MB + Motor InnoDB<br>wpcncr_pantheon_sessions: Datos: 89.63MB + índice: 57.19MB + Motor InnoDB<br>wpcncr_pda_passwords: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_postmeta: Datos: 71.59MB + índice: 29.08MB + Motor InnoDB<br>wpcncr_posts: Datos: 24.48MB + índice: 5.84MB + Motor InnoDB<br>wpcncr_po_plugins: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB<br>wpcncr_prevent_direct_access_free: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_pum_subscribers: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB<br>wpcncr_pv_commission: Datos: 1.52MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_redirection_404: Datos: 2.45MB + índice: 1.72MB + Motor InnoDB<br>wpcncr_redirection_groups: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>wpcncr_redirection_items: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB<br>wpcncr_redirection_logs: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB<br>wpcncr_smush_dir_images: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>wpcncr_sm_sessions: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_snippets: Datos: 0.08MB + índice: 0.03MB + Motor InnoDB<br>wpcncr_tablesome_event_log: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_tablesome_records: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_tablesome_table_47784: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_tablesome_table_47931: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_tablesome_table_48556: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_tablesome_table_48705: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_tablesome_table_48706: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_tablesome_table_48727: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_tablesome_table_48742: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_tablesome_table_48773: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_tablesome_table_48827: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_tablesome_table_49000: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_tablesome_table_49588: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_tablesome_table_49621: Datos: 0.05MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_termmeta: Datos: 0.22MB + índice: 0.23MB + Motor InnoDB<br>wpcncr_terms: Datos: 0.14MB + índice: 0.14MB + Motor InnoDB<br>wpcncr_term_relationships: Datos: 0.48MB + índice: 0.27MB + Motor InnoDB<br>wpcncr_term_taxonomy: Datos: 0.19MB + índice: 0.16MB + Motor InnoDB<br>wpcncr_tm_taskmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>wpcncr_tm_tasks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>wpcncr_ulike: Datos: 0.02MB + índice: 0.08MB + Motor InnoDB<br>wpcncr_ulike_activities: Datos: 0.02MB + índice: 0.08MB + Motor InnoDB<br>wpcncr_ulike_comments: Datos: 0.02MB + índice: 0.08MB + Motor InnoDB<br>wpcncr_ulike_forums: Datos: 0.02MB + índice: 0.08MB + Motor InnoDB<br>wpcncr_ulike_meta: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB<br>wpcncr_usermeta: Datos: 8.52MB + índice: 6.03MB + Motor InnoDB<br>wpcncr_useronline: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_users: Datos: 0.33MB + índice: 0.23MB + Motor InnoDB<br>wpcncr_wcpdf_credit_note_number: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_wcpdf_credit_note_number_2023: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_wcpdf_invoice_number: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_wcpdf_invoice_number_2021: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_wcpdf_invoice_number_2022: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_wcpdf_invoice_number_2023: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_wcpdf_packing_slip_number: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_wcpdf_proforma_number: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_wcs_payment_retries: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>wpcncr_wc_admin_notes: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_wc_admin_note_actions: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>wpcncr_wc_category_lookup: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_wc_customer_lookup: Datos: 0.27MB + índice: 0.19MB + Motor InnoDB<br>wpcncr_wc_download_log: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>wpcncr_wc_orders: Datos: 2.52MB + índice: 2.81MB + Motor InnoDB<br>wpcncr_wc_orders_meta: Datos: 19.55MB + índice: 34.22MB + Motor InnoDB<br>wpcncr_wc_order_addresses: Datos: 2.52MB + índice: 4.98MB + Motor InnoDB<br>wpcncr_wc_order_coupon_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>wpcncr_wc_order_operational_data: Datos: 1.52MB + índice: 0.66MB + Motor InnoDB<br>wpcncr_wc_order_product_lookup: Datos: 1.52MB + índice: 0.92MB + Motor InnoDB<br>wpcncr_wc_order_stats: Datos: 1.52MB + índice: 0.38MB + Motor InnoDB<br>wpcncr_wc_order_tax_lookup: Datos: 0.27MB + índice: 0.20MB + Motor InnoDB<br>wpcncr_wc_product_attributes_lookup: Datos: 0.45MB + índice: 0.42MB + Motor InnoDB<br>wpcncr_wc_product_download_directories: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>wpcncr_wc_product_meta_lookup: Datos: 0.17MB + índice: 0.41MB + Motor InnoDB<br>wpcncr_wc_rate_limits: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>wpcncr_wc_reserved_stock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_wc_tax_rate_classes: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>wpcncr_wc_webhooks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>wpcncr_wfblockediplog: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_wfblocks7: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB<br>wpcncr_wfconfig: Datos: 1.34MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_wfcrawlers: Datos: 1.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_wffilechanges: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_wffilemods: Datos: 126.77MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_wfhits: Datos: 1.02MB + índice: 0.23MB + Motor InnoDB<br>wpcncr_wfhoover: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>wpcncr_wfissues: Datos: 0.05MB + índice: 0.06MB + Motor InnoDB<br>wpcncr_wfknownfilelist: Datos: 58.58MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_wflivetraffichuman: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>wpcncr_wflocs: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_wflogins: Datos: 0.45MB + índice: 0.16MB + Motor InnoDB<br>wpcncr_wfls_2fa_secrets: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>wpcncr_wfls_role_counts: Datos: 0.00MB + índice: 0.00MB + Motor MEMORY<br>wpcncr_wfls_settings: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_wfnotifications: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wpcncr_wfpendingissues: Datos: 0.02MB + índice: 0.06MB + Motor 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    advanced-cache.php: advanced-cache.php<br>maintenance.php: maintenance.php Settings
    
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    Base de la tienda: #3659 - /productos-laboratorios/<br>Carrito: #1282 - /carrito/<br>Finalizar compra: #1283 - /finalizar-compra/<br>Mi cuenta: #62165 - /mi-cuenta/<br>Términos y condiciones: #420 - /terminos-de-uso/ Theme
    
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    WooCommerce Support: ? Templates
    
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    Daily Cron: ? Next scheduled: 2024-01-27 15:50:08 +01:00<br>Options: ?<br>Notes: 24<br>Onboarding: completed Action Scheduler
    
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    Pendiente: 12<br>Oldest: 2024-01-26 16:57:13 +0000<br>Newest: 2024-12-31 23:00:01 +0000 Status report information
    
    Generated at: 2024-01-26 17:57:44 +01:00<br>

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 36 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello pablorodriguezsierra,

    Thank you for contacting WooCommerce support.

    I understand you’ve completed the necessary steps to activate HPOS, and despite successfully syncing all orders, you’re encountering an error message on the checkout page that prevents the order from being processed, leaving it with a status of ‘payment pending.’

    To assist you with this matter, please could you share a screenshot of the error message that appears when you attempt to place an order? This will help us to better understand the specific error that’s occurring.

    It’s also important to determine whether the issue might be caused by a conflict, especially considering you have 78 active plugins on your site. Could you please let us know if your hosting provider offers a staging site feature? A staging site would be an ideal environment to test for conflicts without affecting your live site.

    Furthermore, accessing the error logs can provide us with deeper insights into the issue.
    Here’s how you can retrieve the fatal error log:
    1. Go to your WordPress dashboard.
    2. Navigate to WooCommerce > System Status > Logs.
    3. Locate the relevant fatal error log which may contain the error details from your recent experience.
    4. Open the log and copy the contents. Be sure to redact any sensitive information if necessary.

    Once you have the screenshot and the error log, please share them with me so I can investigate the cause of this issue further.

    I look forward to your response. ??

    Best regards.

    Thread Starter pablorodriguezsierra

    (@pablorodriguezsierra)

    Thank you for getting back to me. I could set up a staging site, but maybe it will have plugins not running due to licensing issues. I’l create it anyway and we’ll see.

    On the other hand, I have a subdomain in a subfolder, running a very similar configutarion, that runs with hpos with no issues. /en/ is the UK site that runs fine.

    I looked for the error in the log, as you sugested, but nothing shows up, as if it wasn’t an error at all.

    The error message, says “there’s been an error processing the order, try again” in spanish, and looks like a normally cought error, everything keeps running, so the message adds very little really.

    So, here is the staging site, https://virtualmedicum.com/1706526770756, here the screen shot, and I’ll try turning off some plugins not shared with the UK site, supposing that was the case. If you give me an email, I can create an admin account on the staging site

    Many thanks in advance!

    Thread Starter pablorodriguezsierra

    (@pablorodriguezsierra)

    I tested deactivating all plugins one by one, and the problem persists

    Hey, @pablorodriguezsierra!

    Thanks for the extra information!

    From what I see on your SSR, you are using Stripe as a payment gateway, correct?

    Do you have any other payment gateway option? If you do, does the issue happen with both gateways?

    I tried checking your staging site, but it it private. Is it possible for you to make it public so we can check it out and run some tests?

    Regarding you creating an admin for us, please note we are not able to do this. But we can continue to help you in figuring out what is going on ??

    If you want, you can install a plugin like Broken Link Checker to see if the links are all working correctly.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter pablorodriguezsierra

    (@pablorodriguezsierra)

    thanks again for getting back to me.

    I use stripe and direct bank transfer. This second option implies no gateway, and still I get the error message.

    I’ll check the public part you mention, I didn’t realise it was private.

    if you’re not planing to intervene directly, feel free to try things on the live version. Otherwise, I would be happy to give you credentials for the staging site, with an email of my own.

    with te link checker you gave me, what exactly should I be looking for?

    many thanks

    Thread Starter pablorodriguezsierra

    (@pablorodriguezsierra)

    I’ve tried taking out stripe, and leaving only direct bank transfer, and still I get the error

    Hey, @pablorodriguezsierra!

    I use stripe and direct bank transfer. This second option implies no gateway, and still I get the error message.

    On direct bank transfers, the order being set as pending payment would be the expected behavior. But as I understand the error message still showed, right?

    I’ll check the public part you mention, I didn’t realise it was private.

    if you’re not planing to intervene directly, feel free to try things on the live version. Otherwise, I would be happy to give you credentials for the staging site, with an email of my own.

    We can’t check the site as admins. But the good thing about staging sites is that you could use Stripe Test Mode so we could do test orders to run tests and see the issue first hand. Please let us know if you are able to do that.

    with te link checker you gave me, what exactly should I be looking for?

    You should look for any broken links on the site, specially on the checkout page, as broken links can return this error message.

    You mentioned before that there were no error logs, right? But are Stripe error logs enabled?

    To enable the Stripe logs please navigate through?WooCommerce > Settings > Payments > stripe > settings > advanced settings > Log error messages.
    1. Logs will appear under?WooCommerce > Status > Logs. Use the dropdown menu to select, and view.
    – The log will be format as follows:
    woocommerce-gateway-stripe-[date]-[string].log
    2. When enabled, only events that happen after the point of being enabled are logged. So you would need to do a test again to generate them.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter pablorodriguezsierra

    (@pablorodriguezsierra)

    Hello there! After cleaning up all the broken links (great plugin btw, thanks), I managed to activate hpos. Now it’s even without the compatibility mode.
    Before celebrating, please let me know if it’s normal that it’s showing 2000+ orders syncronizing, being that there were none when I turned hpos on and compatibility off.

    I’ll get my beer ready, waiting for your answer ??

    Thread Starter pablorodriguezsierra

    (@pablorodriguezsierra)

    oddly enough, the number continues to grow to 4217 pending, is everything ok?

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @pablorodriguezsierra,

    I’m glad you’ve successfully activated HPOS and resolved the broken links issue. Regarding synchronising 2000+ orders, this is a normal behaviour of the initial setup process. HPOS syncs with your WooCommerce store to ensure that all data is accurate and up-to-date. This includes orders previously completed, even if they were completed before HPOS was activated.

    The number of pending orders might increase because the plugin is catching up with the historical data in your store. There’s no need to worry as long as it’s not causing any operational issues or significantly slowing down your site.

    However, if you notice any issues or the synchronization process isn’t complete within a reasonable time, please let us know so we can investigate further.

    Feel free to ask if you have any more questions!

    Thread Starter pablorodriguezsierra

    (@pablorodriguezsierra)

    Hello again, it’s running apparently well, but little progress made with the sync, at this very moment it says 3776? (started 2000+, then up to 4800, and since last night, its been around the same fifure all the time.

    Is this acceptably normal?

    Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    Just to be sure we’re on the same page: Are you saying that the site had no orders but appears to be showing that thousands of orders are being synced? If so, that does sound a tad odd.

    If so, please do the following:

    • Share a screenshot of the scheduled actions screen as found under WooCommerce > System Status > Scheduled Actions (Are there any fatal errors showing up there by any chance?)
    • You mentioned previously “I’ve taken all the steps to activate HPOS (updating all plugins so that I can do so…)” –> Can you share a bit more on what steps those entailed? Also, can you share a screenshot of the settings page at WooCommerce > Settings > Advanced > Features (Are there any plugins listed there as being not compatible)?

    Thanks!

    Thread Starter pablorodriguezsierra

    (@pablorodriguezsierra)

    Hi, let me clarify . We have thousands of orders since 2021. Befor switching to hpos we needed to update a couple of plugins to take them out of the non campatible list, and we did. Also we had to wait for pending syn orders to sync, and they dis, so we were able to switch to hpos completely.

    The thing is that it’s running slow, and every time I go to WooCommerce > Settings > Advanced > Features I find thousands of orders synking (why? I don’t get it). I mean, still today , it’s been days now since we turned hpos fully on
    Actualmente sincronizando pedidos… 3814 pendientes.

    Thread Starter pablorodriguezsierra

    (@pablorodriguezsierra)

    Regarding this: Share a screenshot of the scheduled actions screen as found under?WooCommerce > System Status > Scheduled Actions?(Are there any fatal errors showing up there by any chance?)

    We’ve set the server to run the jobs instead of woocommerce, you can see the line here highlited

    Thread Starter pablorodriguezsierra

    (@pablorodriguezsierra)

    I find that woocommerce’s cron jobs are no execunting

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