howq to contact WC marketplace personally

Hi @arun2445, please do let us know the issue you are facing, we will defiantly help you out.

Waiting for your reply.

Please notice these all.

1) I am from India & according to new Indian tax system, they have GST. If I talk about my store its ok to bill buyer according to Gst. For example, If buyer and seller belong to the same state then there is 2 tax to apply named CGST and SGST or if seller and Buyer from a different state then only 1 tax apply on buyer bill named IGST. So according to this Tax system, I can sell product on both conditions but if things come to the multi-vendor store that time buyer bill generates, according to my store address so tax system does not work there at all. What I want is when buyer buy a product from seller store that time tax classes must apply according to seller store address.

2) There must be an option on the seller store when someone buys the product from his store there must be request goes to seller store to accept the order or deny the order.

3) No option to add a logo on the invoice template.

4) What we take from the seller is called commision but according to your seller panel seller earning also shown as a commission, it’s very tough to understand Please change it. To Admin = Commision and To Seller = Earning because he earns it. it’s not his commision at all.

please notice all these serious issues. Contact Id: [email protected] or contact to +91-7696847074.

Thanks

Wait for your reply

Hi @arun2445, thanks for sharing your queries.

Our replies are inline :

1) I am from India & according to new Indian tax system, they have GST. If I talk about my store its ok to bill buyer according to Gst. For example, If buyer and seller belong to the same state then there is 2 tax to apply named CGST and SGST or if seller and Buyer from a different state then only 1 tax apply on buyer bill named IGST. So according to this Tax system, I can sell product on both conditions but if things come to the multi-vendor store that time buyer bill generates, according to my store address so tax system does not work there at all. What I want is when buyer buy a product from seller store that time tax classes must apply according to seller store address.

>> we do understand that tax class should be depended on seller’s address. We will soon add the tax support as per vendor’s address.

2) There must be an option on the seller store when someone buys the product from his store there must be request goes to seller store to accept the order or deny the order.

>> We will look into this feature request.

3) No option to add a logo on the invoice template.

>> Yes, if you are using our add-on WCMp PDF invoice (https://wc-marketplace.com/product/wcmp-pdf-invoice/), then each vendor can upload the logo for their invoice via Dashboard >> Store Settings >> PDF Invoice.

4) What we take from the seller is called commision but according to your seller panel seller earning also shown as a commission, it’s very tough to understand Please change it. To Admin = Commision and To Seller = Earning because he earns it. it’s not his commision at all.
>> Commission is the amount calculated on the product price, that admin gets.
But the vendor sees that earning is = commission amount + tax + shipping. You can check this under each vendor’s order tab.

Let us know if you have any further query.

Thanks for your reply.

According to Your Answer :
1) How long it takes to apply GST according to vendor address.
2) According to 2nd Question. IS this feature available if I want to personally customize plugin from your support team.
3) Actually, 3rd question is I don’t want seller logo on the invoice template. I want my logo on every template like Amazon or Flipkart.
4) On 4th question Commision word in Seller earning confuse him and me too.

Another Question:;

1) When a seller creates coupon is that coupon only applicable to his store or all over the website.
2) What if buyer placed the order from 2 vendors at the same time. that GST Tax invoice work with both address or not.
3) In case of COD we going to hire 3rd party courier services, in that case packing slip generated automatically according to that courier services or not.

Please reply..

@arun2445, our replies are inline :

1) How long it takes to apply GST according to vendor address.

>> For this we have to create a completely new module, where we will be removing the dependency of the Woocommerce tax flow and add our own.

2) According to 2nd Question. IS this feature available if I want to personally customize plugin from your support team.

>> As currently, this feature is not available, hence this has to be created.

3) Actually, 3rd question is I don’t want seller logo on the invoice template. I want my logo on every template like Amazon or Flipkart.

>> You just have to override the vendor’s invoice template file and set only admin’s logo.

4) On 4th question Commision word in Seller earning confuse him and me too.

>> You can use Loco Traslate plugin and rename the commission text to “earning”. Here is our translation guideline: https://wc-marketplace.com/knowledgebase/wcmp-translation-guide/

Another Question:;

1) When a seller creates coupon is that coupon only applicable to his store or all over the website.

>> Yes, coupons will only be applied to that vendor’s product.

2) What if buyer placed the order from 2 vendors at the same time. that GST Tax invoice work with both address or not.

>> Currently GST will only be calculated as per admin / customer’s address, depending on WooCommerce settings.

3) In case of COD we going to hire 3rd party courier services, in that case packing slip generated automatically according to that courier services or not.

>> Our WCMp PDF Invoice creates packing slip based on the customer’s order only. So, the packing slip generated by the third party plugin will be different from our packing slip.

Let us know if you have any further query.