How/where to edit the ‘Order received’ email

  • Resolved gazanson

    (@gazanson)


    7 years ago

    Hi there. I’m making some small edits to the emails sent out by Jigoshop. But one email is missing from the dashboard — for ‘Order received’. The only emails I can access through the WordPress dashboard are listed below. Can you please tell me where I can find and access the ‘Order received’ email. Thanks. Gary

    – New order admin notification
    – No stock notification
    – Low stock notification
    – Send customer invoice
    – Customer order status refunded
    – Customer order status completed
    – Customer order status on-hold to processing
    – Customer order status pending to on-hold
    – Customer order status pending to processing
    – Product on backorder notification

    The page I need help with: [log in to see the link]

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  • It’s the *New order admin notification* email ??

    Thread Starter gazanson

    (@gazanson)

    No it’s not that. I’m talking about the email that the buyer receives (not the one that admin receives). The email that the buyer receives has the header ‘Order received’. I wish I could attach a screen shot here to show you. ?? Please check this again. Thanks. Gary

    Thread Starter gazanson

    (@gazanson)

    PS The email begins as below:

    ———–

    Thank you, we have received your order. Your order’s details are below:
    ============================================================
    Order details:
    ORDER 33 Date: 27/02/2018
    ============================================================

    1 x Mini masterclass download – $1.00

    If that’s the case – then it would be

    – Send customer invoice
    – Customer order status refunded
    – Customer order status completed
    – Customer order status on-hold to processing
    – Customer order status pending to on-hold
    – Customer order status pending to processing

    Depending on the previous order status and the current order status (for example – if a customer orders something and pays via PayPal – and the order requires shipping – it would be “pending to processing”)

Viewing 4 replies - 1 through 4 (of 4 total)
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