how to use shotcode in genesis child theme

i use wordpress version 4.6.1, and using genesis child theme, but i can’t use shortcode for tags, and category, posts it ok, i used shortcode: [kkratings], or [kkstarratings]; it seem problem with me, can you help me?
my link is problem: dich vu seo

i barely known to the code, please help me. thank you.