• When emails go out from a WordPress site, there is a site icon that goes with them and appears in email clients. This icon is taken from the WordPress favicon that is set under Appearance > Customize > Site Identity > Site Icon.

    I’ve replaced the icon with something different (see second image), but the emails coming from the site are still using the old icon. How can I get it to update?

    • This topic was modified 1 year, 11 months ago by Jan Dembowski.
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  • When you change the site icon in WordPress, it may take some time for email clients to update and display the new icon. This is because email clients often cache the images they receive in emails, in order to reduce load times and improve performance.

    To ensure that the new icon is displayed in emails, you can try the following steps:

    1. Clear your browser cache: First, try clearing your browser cache to make sure you’re not seeing a cached version of the email that still shows the old icon.
    2. Clear your email client cache: Some email clients may cache images for a certain period of time, so try clearing the cache for your email client.
    3. Wait for the cache to clear: If you’ve cleared your browser and email client cache, you may need to wait for the cache to clear on its own. This could take anywhere from a few minutes to a few hours, depending on the email client and the cache settings.
    4. Resend the email: If the above steps don’t work, you could try resending the email from WordPress. This may force the email client to download the new icon and display it correctly.

    If you’ve tried all of these steps and the new icon still isn’t appearing in emails, it’s possible that the email client is ignoring the new icon for some reason. In this case, you may need to contact the email client’s support team for further assistance.

    Moderator t-p

    (@t-p)

    I recommend asking at your theme’s dedicated support so its developers and support community can help you with this.

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