How to update transfer SM data from one site to another

  • Sculley

    (@sculley)


    1 week ago

    We redesigned/rebuilt a site that is using Simple Memberships. We made a copy of the website, cleaned it up and then built the new one, keeping Siimple Membership members, payments, etc. Now we need to update the members and payments before we launch.

    Since the users are SM users with a subscriber number, and not default WP users, it doesn’t seem like WP All Import will work. What is your suggestion for doing this seamlessly?

    Some strange things. 1. I noticed the CSV download file is different than the exported CSV. We had to copy all the data form the export to the CSV template. 2. The exported CSV has Member IDs, but the template does not, only subscriber IDs. 3. I exported the payments but I don’t see anywhere to import them. The importer only imports members.

    What is your recommendation?

    • This topic was modified 1 week ago by Sculley.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Thank you for reaching out to us. Which method did you use to import and export the members data? Did you by any chance used the following method?

    https://simple-membership-plugin.com/simple-membership-bulk-import-member-data-csv-file/

    Kind regards.

    Thread Starter Sculley

    (@sculley)

    Thanks for getting back. That’s the one I was getting ready to use. But I see it’s only for members and the issues I mentioned above. Can you please answer my questions and tell me the best way to do this? Surely there’s a way to update before launching.

    • This reply was modified 1 week ago by Sculley.
    Plugin Support mbrsolution

    (@mbrsolution)

    Can you please answer my questions and tell me the best way to do this? Surely there’s a way to update before launching.

    Are the members in the WordPress database or not? The reason why I am asking is because of the following comment, “We made a copy of the website, cleaned it up and then built the new one, keeping Simple Membership members, payments, etc.”. This will help me understand exactly what you have done so far.

    1. I noticed the CSV download file is different than the exported CSV. We had to copy all the data form the export to the CSV template. 2. The exported CSV has Member IDs, but the template does not, only subscriber IDs. 3. I exported the payments but I don’t see anywhere to import them. The importer only imports members.

    What method did you use to export the CSV file? What CSV template are you referring too?

    Kind regards.

    Thread Starter Sculley

    (@sculley)

    I thought it was implied I’m using everything recommended on your site and in your articles.
    To import, I’m using the CSV that you recommend downloading in this article https://simple-membership-plugin.com/simple-membership-bulk-import-member-data-csv-file/.

    I’m also using your Export Data add-on to export from current site. To import to new site, I will use the Import add-on. Although the column headers on the exported CSV and your recommended CSV template are different (I had to change the headers on the exported CSV to match the downloaded template). Now I’m ready to import it, but there is no way to upload payments. The only thing I can see is to cross reference the subscription ID with all the payment transactions but there are 14,000 of them so I can’t do that manually.

    is this making sense? This seems like a mess. The client does have several of your paid add-ons.

    • This reply was modified 1 week ago by Sculley.
    Plugin Support mbrsolution

    (@mbrsolution)

    I’m also using your Export Data add-on to export from current site.?

    Because this is a paid addon, please use the following contact form. We are not allowed to discuss premium products in this forum.

    https://simple-membership-plugin.com/premium-addon-support/

    Kind regards.

    Thread Starter Sculley

    (@sculley)

    OK, done. Can you ask someone to check the submission form? We were hoping to go live ASAP.

Viewing 6 replies - 1 through 6 (of 6 total)
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