How to Update an Invoice

  • Resolved elbastion

    (@elbastion)


    1 year, 2 months ago

    Hi

    I have the following problem. I have done changes in an order after that I have made the invoice but the invoice doesnt reflect the changes. For example there were 3 items in the initial order but the customer got back to us and got a refund of one of the items. We want the invoice to show only the 2 items that finally the customer paid or to at least show the whole process. Is it this possible with this plugin? Can we update the date?

    Thank you very much

    Kind Regards,

    Iván

Viewing 1 replies (of 1 total)
  • Plugin Contributor Yordan Soares

    (@yordansoares)

    Hi @elbastion:

    The invoice is not updated after issuing a refund because we follow GAAP (Generally Accepted Accounting Principles) which means that administrative changes should be documented separately. This means that an original invoice should never be modified by a refund. In most countries (at least in the EU) this is even considered fraudulent (and illegal). We have chosen to follow this in both the free and the paid extension.

    That said, the Professional extension includes 3 new documents: the proforma invoice, the receipt?and?the credit note. The last one will?allow you to create credit notes to your?full or partially refunded orders.
    See:?Creating a refund / credit note.

    Please note that the forums rules does not allow us to provide premium support or answering pre-sale questions for paid plugins here, therefore, please contact us at?[email protected], if you have more questions regarding the Professional extension.

Viewing 1 replies (of 1 total)
  • The topic ‘How to Update an Invoice’ is closed to new replies.