How to troubleshoot server issue?

  • I have SLB installed (on an internal client site I can’t link you to) in order to override the [gallery] shortcode.

    Quite simply, It’s not working, images link to their attachment page instead of opening in a lightbox.

    I have a clone of the site running on a staging server and it’s working fine. This makes be think it’s a hosting issue but I have limited access to the hosting provider and I can’t exactly tell them what the issue is in order to try and fix.

    Other info:
    * I get no JS console errors. I’ve also installed Debug Bar and get no PHP errors either – on both servers.

    * Although the problem server has SSL, it doesn’t seem to work with either http or https.

    * Using phpinfo I can see that the CURL options appear the same for both servers, although they are different versions.

    How can I troubleshoot further?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Archetyped

    (@archetyped)

    Hi, here are a few things you can look into:

    • Check the links – to see if they have data-slb-active attributes. If they do, then the links are being passed to SLB and activated. If not, there may be another plugin causing a conflict (see below).
    • Check jQuery version – See this page in SLB’s documentation for instructions.
    • Check for conflicts – follow these instructions to identify plugins/themes that may be causing a conflict with SLB.
    • Confirm requirements are met – documentation.
    • cURL note: as noted on the requirements page, you may have to contact your hosting provider to check on how they’ve configured cURL. PHPInfo does not provide the necessary information.

    Let me know what you find and I would be glad to see what else can be done if you are still experiencing an issue.

    Thread Starter johnaq

    (@johnaq)

    The faulty links all have the following attributes: data-slb-active data-slb-asset data-slb-internal.

    I did attempt to find any jquery, theme and plugin conflicts as per the instructions, but found nothing irregular – and they are all the same as the site that is working.

    I hope that helps narrow it down a little more

    Thanks for your help

    Plugin Author Archetyped

    (@archetyped)

    I could probably identify the more specific issue with a link, but without being able to evaluate the issue myself, I would have to say that it is most likely a server configuration issue. See the notes/links on cURL configuration in my previous response for more details.

Viewing 3 replies - 1 through 3 (of 3 total)
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