How to submit ticket from My Account page
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Hi,
Currently I’ve installed Awesome Support plugin in my site. I tried to submit ticket as an administrator through the backend of WordPress which is wp-admin there and it’s works fine.
But when I want to submit ticket as subscriber/ customer/ etc, it didn’t work. P/S: I also installed WooCommerce plugin in my site too. And I want the customer to submit ticket from My Account page.
When I clicked Open a support ticket, it displayed this ‘Sorry, support team members cannot submit tickets from here. If you need to open a ticket, please go to your admin panel or click here to open a new ticket.’.
FYI, I already installed User Role Editor plugin and updated their capabilities. But it still not allowed me to submit ticket from My Account page.
May I ask, what’s the issue to cause this? Or am I missing anything to make it working?
Looking forward to your reply. Thank you.
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