How to stop popup after subscribing

  • Resolved nicoleao

    (@nicoleao)


    10 months, 2 weeks ago

    Hi,

    Visitors are complaining about the Jetpack subscription pop-up which I love by the way. They complain that even after subscribing it pops up.

    Is there a way to make it stop popping up after someone has subscribed?

    Nicole

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Dan (a11n)

    (@drawmyface)

    Hi Nicole

    I understand you’d like to prevent the Jetpack subscription pop-up from appearing after a visitor has subscribed. This should not be happening as the pop-up uses a cookie to recognize when someone has already subscribed.

    The first step would be to ensure that your Jetpack plugin is updated to the latest version, as updates often solve such issues. Additionally, there could be caching on your site that might be causing this behavior. Clearing your site’s cache could help.

    If after these steps the issue persists, it could be related to a cookie setting that needs to be configured, or a potential conflict with another plugin or your theme that might interfere with how cookies are managed.

    Could you try temporarily deactivating all other plugins and testing to see if the issue still occurs with only Jetpack activated?

    Thread Starter nicoleao

    (@nicoleao)

    Thanks for your feedback. I’ve got the newest version of the plugin. I just cleared the cache. Hopefully that will fix it.

    best regards,
    Nicole

Viewing 2 replies - 1 through 2 (of 2 total)
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