How to sort tickets by most recent reply?

  • Resolved Anonymous User 13302461

    (@anonymized-13302461)


    4 years, 1 month ago

    There doesn’t seem to be a way to do this.
    Please advise.
    Only by most recent ticket submission date.

    Seems like this feature is missing? Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Anonymous User 15356385

    (@anonymized-15356385)

    When a reply is added, the ticket modified date is also updated.

    If an agent edits their user profile they can scroll down to the KB Support Settings section and set Default Tickets Orderby to Date Modified

    Thread Starter Anonymous User 13302461

    (@anonymized-13302461)

    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)
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