• anthonykaito

    (@anthonykaito)


    Hi there

    Can you please advise how to show “out of stock” when the stock level for a product is <0? currently it shows 0 in stock or only -47 left in stock… which is not accurate and confusing

Viewing 3 replies - 1 through 3 (of 3 total)
  • alfredjr18

    (@alfredjr18)

    Thanks for sending in your support topic.

    Our team will be looking into things shortly. For faster and better support, please provide your WooCommerce Status Report (provide link to the instructions on WooCommerce), screenshot, error info, and visit our site’s support section for additional help. Due to forum policies, we are not able to share any credentials, provide files/patches, or sensitive information.

    Thank you,

    Alfred

    shahidbrightvessel

    (@shahidbrightvessel)

    Hi there,

    Thank you for reaching out! We’ve checked on our end, and our plugin is working perfectly. To help troubleshoot the issue you’re experiencing, please try the following steps:

    1. Check with Default Theme and WooCommerce Plugin: Make sure the problem still occurs when using the default theme and only the WooCommerce plugin.
    2. Review Product Inventory Settings: Ensure that the ‘Product Stock Management’ checkbox is checked. If this option is enabled, the product will automatically be marked as out of stock when inventory is depleted, preventing customers from adding the product to their cart.

    We hope these steps help resolve the issue. If you have any further questions or need additional assistance, please don’t hesitate to contact us.

    Best Regards,

    Hello,

    As we haven’t received a recent response, I’ll mark this as resolved.

    Feel free to open a new ticket, if you continue encountering issues or reopen this ticket
    We’d be happy to assist.

    Best Regards,

Viewing 3 replies - 1 through 3 (of 3 total)
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