How to retrieve address?

  • Hi! Great app! It’s doing just about everything we need it to do. The last thing, though, is that we need a way to retrieve the address. We have “Always Collect Shipping Address” selected, and when we go through the payment process, it does indeed prompt the user for their address … but then how do we view it? It doesn’t show up in the Event Report, or anywhere else that I can see.

    Thanks in advance!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter herronrjh

    (@herronrjh)

    Additional note: I noticed in the receipt email, that where {address} is, there is a big blank space in the email.
    ————
    {purchase}

    {address} <– blank space here, instead of address, despite the user having entered it in the payment process

    <p>Amount due: {amount_due}</p>

    Plugin Author Joe Dolson

    (@joedolson)

    Assuming the addresses are being collected (if they aren’t, that’s a separate issue), then they’ll be available in the CSV download version of the reports on purchases. They won’t appear in reports on tickets, only on purchases.

    Thread Starter herronrjh

    (@herronrjh)

    Hmm. The only fields in the CSV output are Ticket ID, Last Name, First Name,Ticket Type,Purchase ID,Price,Used

    Does it only retain the address for offline purchasers? We need to collect addresses for all purchasers, not just offline.

    Thanks!

    Thread Starter herronrjh

    (@herronrjh)

    Once I manage to get phpmyadmin access from the client, I’ll check on whether the addresses are being stored at all.

    Plugin Author Joe Dolson

    (@joedolson)

    You’re looking at the report on tickets; you need to look at the report on payments. The address should also be visible if you view a specific payment, in the right column.

Viewing 5 replies - 1 through 5 (of 5 total)
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