How to Restrict Access to Invoice and Receipt Links

Hi @ismania,

Sorry for the inconvenience caused to you.

Currently, this is the bug present in our plugin and we have escalated it to the development team. The development team will look into it and we will provide you with an update on the same.

Hi @priyankajagtap,

The last update (5.3.0) made the invoices unaccessible from the woocommerce backend order editing page (/wp-admin/edit.php?post_type=shop_order -> /wp-admin/admin-ajax.php?print-order=100019567&print-order-type=receipt&action=print_order shows blank screen).

Users with wordpress administrator role can access and print invoices, but users with “store manager” role can not, which is a great problem as they should be able to print out the orders ??

So it seems like your fix for the above bug made new problems for us.

Could you please have a look and give me feedback here, I would be more than happy indeed.

Best regards,
Endre

Hi @ucsendre,

I am sorry for the inconvenience caused to you due to this issue.

I tried to replicate this issue at our end but I am unable to replicate the same. I can print invoices from the Edit Order page with the “Shop Manager” user role.

Could you please drop us an email at ‘support at tychesoftwares dot com’ regarding this issue? So we can discuss this issue in more detail there and we will work towards the resolution in a faster way.

Looking forward to your email on our ticketing system.

Hi @priyankajagtap

I have found what the problem is: we have created coutom user roles using the user role editor plugin. Our webshop admin role was based on woo shop manager role, but some capabilities are different (and the role slug is different).

Related problem is that we have a “print order details” button on woo checkout/order-received page (displayed to customers after succsessful payment). This function also shows a blank page for guest customers. Of course we can hide this button based on user roles, but it would be a step backwards, a missing feature for some of our customers.

I will send the email to the address you gave me.

Kind regards,
Endre

Hi @ucsendre,

Thank you for your detailed reply.

I tried to replicate this issue at our end, and I am able to replicate that clicking on the Print button on the Order Received page is showing a blank page for the guest users. I have not yet checked this with the Custom User Roles plugin. Soon, I will check with it and will let you know the update.

However, I have escalated this issue to the development team, and they will look into it. I will let you know as soon as we fix it on our end.

Do let us know if you have any other questions.