how to restore backup

Hi,

If you have FTP or c-panel access of you site then you can download database backup from FTP or c-panel.
Path is : wp-content/uploads/db-backup

1)Login to phpMyAdmin

2)Click Databases and select the database that you will be importing your data into.
3)Across the top of the screen will be a row of tabs. Click the Import tab.
4)On the next screen will be a location of text file box, and next to that a button named Browse.
5)Click Browse. Locate the backup file stored on your computer.
6)Click the Go button

For more info please check following url :
https://www.wpseeds.com/documentation/docs/wp-database-backup/how-to/restore-database-backup/

Also you can add new admin user from phpmyadmin for access your site if you are unable to login to dashboard.
For more info please check following url :
https://walkeprashant.wordpress.com/2014/05/05/add-an-admin-user-to-the-wordpress-database-via-mysql/

Let me know in case any query or need help.

Hi,

is your issue resolved?