How to reply to emails

  • Resolved chank73

    (@chank73)


    1 year, 2 months ago

    Settings – “SEND EMAIL” to “ADMIN EMAIL” – this makes NO sense to me.

    WHere is the setting to be able to “REPLY” to ALL of the contact forms from the emaill address that was input into the CONTACT FORM? WHY is “ADMIN EMAIL” even an option? PLease help me – my brain does not see how this is even an issue? HOW TO REPLY TO A CONTACT FORM? Right now all REPLIES go straight back to the ADMIN EMAIL? why and WTF? Please help!

    The page I need help with: [log in to see the link]

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  • Plugin Support Njones35

    (@njones35)

    Hi @chank73

    ADMIN EMAIL is the administrator email address that is entered in your WordPress settings. This is the default option, but you can place any email address you want in the TO box.

    For email deliverability it is always best if the email address in the FROM box matches the domain of your website. If the users email address is used, this can result in your messages being detected as spam and deleted before delivery.

    Instead, we recommend using the REPLY-TO option and inserting the users email address there. If the ID of the field where the user enters their email is 10, then the simple shortcode [10] in the REPLY-TO box is all you need.

    We have a full guide to configuring this in our documentation here: https://formidableforms.com/knowledgebase/email-notifications/#kb-reply-to-the-visitor

    Please let me know if you have any other questions.
    Best,
    Nathanael

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