How to remove the Facebook Pixel?

  • Resolved olppa

    (@olppa)


    5 years, 4 months ago

    Hi,

    My client has the Facebook pixel script inserted into their header using your plugin.
    Now we need to update the pixel but the plugin refuses to update the pixel id.
    I’ve tried deactivating and reactivating the plugin and inserting the new pixel ID but the old ID is stuck on the plugin on the source code of our site.
    I tried uninstalling the plugin but the pixel ID still remains the same.

    Please fix this.

Viewing 3 replies - 1 through 3 (of 3 total)
  • mvoerman

    (@mvoerman)

    Hi! I have the same problem, did you found a solution?

    Plugin Author Facebook

    (@facebook)

    Can you attach a screen shot or a video of the problem? Please make sure you disable any javascript blockers.

    Can you also try a different browser, just to make sure that this is not a browser cache or a javascript issue with that specific browser.

    As a work around, if you have database access, you can consider updating this directly there.

    SELECT * FROMwp_optionswhere option_name = 'facebook_config'

    • This reply was modified 5 years ago by Facebook.
    Plugin Author Facebook

    (@facebook)

    Marking this as resolved, please open a new thread if you need further assistance.

Viewing 3 replies - 1 through 3 (of 3 total)
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