How to remove simple banner

  • Resolved nicolempa

    (@nicolempa)


    3 years, 3 months ago

    Hello,

    I used the simple banner plugin to advertise a time-limited matter and now would like to remove the banner completely. I have tried hiding it by selecting “yes” on that settings option, deactivating the plugin, and removing the custom CSS (copied below) that I needed to add to my divi theme to make it display properly. So far, the banner still either displays as it was at the top on certain pages of the website or only shows a blank white bar at the top. I would like the banner to be removed completely with no blank white bar. Ive tried viewing it from multiple browsers and incognito windows and it still shows up in some form on all of them. Any advice would be greatly appreciated!

    We use the Divi theme.

    @media (max-width: 980px) {
.simple-banner {
    position: relative;
}
}

    Thanks,
    Nicole

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author rpetersen29

    (@rpetersen29)

    Hi @nicolempa
    The banner is hidden when i look at your page. Most likely you have some type of server side cache which is caching your website. Until that cache is cleared the banner will show up. Typically those caches refresh after a predetermined time period or you can clear them yourself via that plugin’s settings.

    Hello, I’m having the same problem exactly except I have cleared my server cache using WP Rocket. Please help! I really need to remove this banner.

    False alarm ^ … I had not cleared the cache for the homepage, where it was showing up. For anyone using WP Rocket, you need to open the specific page, then choose from the top menu bar: WP Rocket > Purge This URL

Viewing 3 replies - 1 through 3 (of 3 total)
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