How to remove mail addresses from getting receipts

  • Resolved woodstock67

    (@woodstock67)


    2 years, 4 months ago

    Good afternoon,

    We have a working Postman setup. When submissions are made through the website we notice in the mail log that receipts are being sent to two mail addresses that are not a part of the website build anymore.
    I would like to remove those recipients.

    For an example see below:

    Van: thebridge <thebridge.amsterdam>
    Aan: [email protected] (recipient to be removed)
    Antwoord-Aan: thebridge.amsterdam
    Datum: 2022-07-01 13:40:03
    Onderwerp: Bedankt voor je reactie. We nemen binnen 48 uur contact met je op
    Leverings -URI: smtp:tls:oauth2://smtp.gmail.com:587`

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support M Haseeb

    (@haseeb0001)

    Hi @woodstock67

    Hope you are doing good.

    Can you please share the Post SMTP Settings page screenshot or video?

    there must be another email added to your website form settings? can you check the form settings?

    Also, share the Diagnostic test report here.

    Thanks

    Thread Starter woodstock67

    (@woodstock67)

    Hello there,

    Please review the diagnostic test report:

    Mailer: postsmtp
HostName: thebridge.amsterdam
cURL Version: 7.84.0
OpenSSL Version: OpenSSL/1.1.1k-fips
OS: Linux nb25.sierhuis.com 4.18.0-372.9.1.el8.x86_64 #1 SMP Tue May 10 08:57:35 EDT 2022 x86_64
PHP: Linux 7.4.30 en_US.UTF-8
PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=No, zlib_encode=Yes
WordPress: 6.0.1 nl_NL UTF-8
WordPress Theme: GeneratePress Child
WordPress Plugins: Elementor Pro, Elementor, Site Kit by Google, JetMenu, Make Column Clickable Elementor, Post SMTP, Yoast SEO, Social Chat
WordPress wp_mail Owner: /home/thebridge/domains/thebridge.amsterdam/public_html/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
WordPress wp_mail Filter(s): wp_staticize_emoji_for_email, PostsmtpMailer->get_mail_args
WordPress phpmailer_init Action(s): PostsmtpMailer->phpmailer_smtp_init
Postman: 2.1.3
Postman Sender Domain (Envelope|Message): thebridge.amsterdam | thebridge.amsterdam
Postman Prevent Message Sender Override (Email|Name): No | No
Postman Active Transport: SMTP (smtp:tls:oauth2://smtp.gmail.com:587)
Postman Active Transport Status (Ready|Connected): Yes | Yes
Postman Deliveries (Success|Fail): 125 | 0

    I cannot find a way to attach files to my answer to you. Where can I do this?

    • This reply was modified 2 years, 4 months ago by woodstock67. Reason: extra info about attachments
    Plugin Support M Haseeb

    (@haseeb0001)

    @woodstock67

    Which contact form plugin are you using? did you check your website admin email? is there any user account created on your website of that email [email protected] ?

    Thread Starter woodstock67

    (@woodstock67)

    I am using the contact form plugin within the Elementor Pro theme.

    What do you mean by “check the website admin email”? The admin has an email address.

    Yes, there is one account associated with the email addresses.
    There was another account (associated with @creativemountains.nl) which I have deleted, but that email address is still receiving receipts.

    If you tell me how to attach screenshots to the forum I can show you what I am seeing.

    • This reply was modified 2 years, 4 months ago by woodstock67. Reason: more clarification
    Plugin Support M Haseeb

    (@haseeb0001)

    @woodstock67

    You can upload screenshots on the awesome screenshots or via the Wetransfer link then I can see.

    Thanks

    Plugin Support M Haseeb

    (@haseeb0001)

    We haven’t heard from you so we’re going to mark this thread as resolved. Feel free to open a new one if you need it.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘How to remove mail addresses from getting receipts’ is closed to new replies.