How to remove it without loosing orders?

Hi,

Thanks for using our plugin!

Could you please let us know why you want to remove the plugin, if there is any concern then we can assist you in it.

Also, you can remove the plugin from the plugin section after deactivating the plugin then you can delete it, if there is any error in doing so then you can share the error log with us so that we can check and help you accordingly in it.

Regards

I just experimented when installed it, looked what is it at all and do I need it. Now not, I don’t need such a feature.

It’s a fatal error when I try to deactivate it, where can I see the log?

Hi,
Thanks for coming back!

You can find the log section after you tried to deactivate the plugin in the plugin section in the WooCommerce >> Status >> Logs.

Also, it will be helpful if you share the screenshot of the plugin section when trying to deactivate the plugin so that we got the error it shows on that page.

Thanks

2021-11-19T18:13:35+00:00 CRITICAL Uncaught Error: Call to undefined function wpml_get_active_languages() in /home/i83862/public_html/wp-content/plugins/woo-refund-and-exchange-lite/woocommerce-refund-and-exchange-lite.php:342
Stack trace:
#0 /home/i83862/public_html/wp-content/plugins/woo-refund-and-exchange-lite/woocommerce-refund-and-exchange-lite.php(123): ced_rnx_delete_wpml_translate_post(‘168’)
#1 /home/i83862/public_html/wp-includes/class-wp-hook.php(303): deactivate_woocommerce_refund_and_exchange_lite(false)
#2 /home/i83862/public_html/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(”, Array)
#3 /home/i83862/public_html/wp-includes/plugin.php(470): WP_Hook->do_action(Array)
#4 /home/i83862/public_html/wp-admin/includes/plugin.php(821): do_action(‘deactivate_woo-…’, false)
#5 /home/i83862/public_html/wp-admin/plugins.php(208): deactivate_plugins(‘woo-refund-and-…’, false, false)
#6 {main}
thrown в /home/i83862/public_html/wp-content/plugins/woo-refund-and-exchange-lite/woocommerce-refund-and-exchange-lite.php in string 342

Hi,
Thanks for your response!

This should be not happening, As we get the current languages code through the wpml_get_active_languages function. we have also added validation to check if WPML is activated.
It looks like your WPML is not fully set up. If you are getting this problem then you can delete the plugin from the file then this will work

If still any query then please let us know

Regards,

I don’t have WPML at all, I use Polylang, and 2 its extensions

Hi,

We have checked the scenario on our end and everything is working fine, could you please share the screenshots and a video for the whole process so that we can create the same over our local and check it for you, it will help us to assist you in a better way.

Thanks,