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Resolved

(@eeevaaa)

Hi support!
I’ve been looking around for a while now, but coldn’t find a solution to my problem.

I run a Woocommerce website. On the checkout page the customer is presented with an option for express shipping, that is outrageously high. On top of that, I never authorized express shipping for my store.

I set a standard shipping class, and a shipping discount. The whole shipping is overwritten by Printify, a print on demand print provider who ships all my items. There is no express shipping option enabled on Printify either, I don’t even know where the site is getting it from.

Please, how can I remove it?

Thanks a lot for your help in advance!

Kind regards
Eva

System Status Report

### WordPress Environment ###

WordPress address (URL): [Redacted]
Site address (URL): [Redacted]
WC Version: 9.4.2
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ? 3.8.2
Log Directory Writable: ?
WP Version: 6.7.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.3.14
PHP Post Max Size: 20 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.61.1
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 10.11.10-MariaDB
Max Upload Size: 20 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

[REDACTED]

### Post Type Counts ###

adt_product_feed: 1
attachment: 1180
custom_css: 2
customize_changeset: 29
ig_campaign: 2
ig_message: 5
nav_menu_item: 15
page: 11
post: 1
product: 129
product_variation: 4855
pscw-size-chart: 6
revision: 117
shop_coupon: 30701
shop_order_placehold: 7
size-chart: 11
wp_global_styles: 2
wp_navigation: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (14) ###

Blocksy Companion: by CreativeThemes – 2.0.78
Facebook for WooCommerce: by Facebook – 3.3.0
Klaviyo: by Klaviyo
Inc. – 3.4.2

Printify Shipping Method: by Printify – 3.0
Product Size Chart for WooCommerce: by VillaTheme – 2.0.8
Secure Copy Content Protection: by Copy Content Protection Team – 4.3.5
Showcase Payment Options (icons): by KNEET – 1.4.0
Variation Price Display Range for WooCommerce: by WPXtension – 1.3.16
Shipping Discount for WooCommerce: by OneTeamSoftware – 1.0.16
Category Discount Woocommerce: by QuanticEdge – 4.15
WooPayments: by WooCommerce – 8.5.1
WooCommerce PayPal Payments: by WooCommerce – 2.9.4
WooCommerce: by Automattic – 9.4.2
WPC Variation Bulk Editor for WooCommerce: by WPClever – 1.1.9

### Inactive Plugins (6) ###

Crush.pics Image Optimizer – Image Compression and Optimization: by Space Squirrel Ltd. – 1.8.7
Discount Rules Core: by Flycart – 2.6.6
Goaffpro Affiliate Marketing: by Goaffpro – 2.7.9
Judge.me Product Reviews for WooCommerce: by Judge.me – 1.3.24
Product Feed PRO for WooCommerce: by AdTribes.io – 13.3.9.1
UpsellWP Lite - WooCommerce Upsell, Cross-sell and Order Bumps: by UpsellWP – 2.1.4

### Dropin Plugins () ###

maintenance.php: maintenance.php

### Settings ###

Legacy API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature enabled: ?
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: –

### Logging ###

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 6 MB

### WC Pages ###

Shop base: #18 - /
Cart: #19 - /cart/ -  Contains the [woocommerce_cart] shortcode
Checkout: #20 - /checkout/ -  Contains the [woocommerce_checkout] shortcode
My account: #21 - /my-account/
Terms and conditions: #229 - /terms-of-service/

### Theme ###

Name: Blocksy
Version: 2.0.78
Author URL: https://creativethemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: blocksy/woocommerce/cart/cart.php
blocksy/woocommerce/cart/mini-cart.php
blocksy/woocommerce/content-widget-product.php
blocksy/woocommerce/content-widget-reviews.php
blocksy/woocommerce/myaccount/my-account.php
blocksy/woocommerce/product-searchform.php
blocksy/woocommerce/single-product/tabs/tabs.php


### WooPayments ###

Version: 8.5.1
Connected to WPCOM: Yes
WPCOM Blog ID: 236605435
Account ID: acct_1PueOvFjB9mg7Z2w
Payment Gateway: Enabled
Test Mode: Disabled
Enabled APMs: card
WooPay: Not eligible
Apple Pay / Google Pay: Enabled (product,cart,checkout)
Fraud Protection Level: basic
Multi-currency: Enabled
Auth and Capture: Enabled
Documents: Enabled
Logging: Disabled

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: DE
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Subscriptions Mode: Disabled
PayPal Shipping Callback: –
Apple Pay: –
Google Pay: –
Fastlane: –

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store

Disabled Features: product-data-views
experimental-blocks
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system
blueprint
reactify-classic-payments-settings
use-wp-horizon

Daily Cron: ? Next scheduled: 2024-11-27 23:51:29 -05:00
Options: ?
Notes: 71
Onboarding: completed

### Action Scheduler ###

Complete: 4,320
Oldest: 2024-10-27 18:42:24 -0500
Newest: 2024-11-27 17:27:27 -0500

Failed: 35
Oldest: 2024-08-24 12:49:16 -0500
Newest: 2024-11-26 14:39:33 -0500

Pending: 2
Oldest: 2024-11-27 21:41:35 -0500
Newest: 2024-11-28 15:29:06 -0500


### Status report information ###

Generated at: 2024-11-27 17:35:14 -05:00

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Viewing 2 replies - 1 through 2 (of 2 total)

Amitg
(@amitgstudiom)

3 months, 3 weeks ago
Hi eeevaaa,

pls check these Steps to Troubleshoot and Fix:
1. Verify WooCommerce Settings:
  - Check WooCommerce > Settings > Shipping and review all zones and methods.
  - Ensure no unintended shipping methods like “Express Shipping” are enabled.
2. Check Printify Settings:
  - Log into Printify, and double-check the shipping configurations for your products.
  - Confirm that there’s no hidden or conflicting express shipping setup.
3. Inspect for Plugin Conflicts:
  - Temporarily deactivate any shipping-related plugins other than Printify.
  - Test your checkout to see if the express shipping option disappears.
4. Enable WooCommerce Debug Mode:
- Add the following code to your theme’s functions.php to see the shipping calculation details:
  php
  Copy code
  add_filter( ‘woocommerce_shipping_debug_mode’,’__return_true’ );
- This will display all available shipping methods and their sources on the checkout page.
1. Clear Cache:
  - Clear your site and browser cache.
  - Test in an incognito window or on a different device.
2. Contact Printify Support:
  - If the problem persists, reach out to Printify’s support team. They may have insights specific to their plugin integration.
If these steps don’t resolve your issue, feel free to reach out to me on WhatsApp at +977 9812243723. I’d be happy to assist further and help you solve the problem. I hope this guide helps you fix the issue!
- This reply was modified 3 months, 3 weeks ago by Amitg.
Plugin Support Jonayed (woo-hc)
(@jonayedhosen)

3 months, 2 weeks ago
Hi @eeevaaa ,

Thanks for reaching out! I understand you’re encountering an “Express Shipping” option during checkout, which was not set up on your end.

Based on my findings, the following plugins could be contributing to this issue, as they directly impact the shipping settings and may override the default WooCommerce shipping rates configured on your site:
- Printify Shipping Method: by Printify – 3.0
- Shipping Discount for WooCommerce: by OneTeamSoftware – 1.0.16
- Category Discount WooCommerce: by QuanticEdge – 4.15
Could you try deactivating these plugins and check if the correct shipping rates appear?

If the issue persists, please provide a screenshot showing your shipping setup by navigating to?WooCommerce > Settings > Shipping > Shipping Zones. If you don’t already have a screenshot tool,?Snipboard.io?can be used to easily share screenshots.

Please check and let us know!

Viewing 2 replies - 1 through 2 (of 2 total)

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