How to remove at start of e-mail heading text

  • In front of the heading text of a “new order” email I receive [ redundant link removed ]
    The HTML mail is OK, but it is visible in the preview column of Outlook.
    The subject line is OK, though.

    I have not configured this, so where is this coming from?

    • This topic was modified 3 years, 1 month ago by mahyulan.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • hannah

    (@hannahritner)

    Hey,
    Can you send a screenshot of this? I haven’t heard from others experiencing this. If you deactivate this plugin does this continue to happen?

    Kindly,
    Hannah

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Side note: you can’t post images or screenshots on these forum but you can post a link to a screenshot you’ve uploaded somewhere else.

    This site is often recommended by forum volunteers. Upload an image there and then post the link to that image in reply to this topic.

    https://snipboard.io/

    Thread Starter mahyulan

    (@mahyulan)

    Hi Jan,

    In the screenshot you see at top an example (circled in red).
    The one below that one (circled in blue) was before we migrated our website and before we started using this plugin.

    https://snipboard.io/bxDBCy.jpg

    hannah

    (@hannahritner)

    Hey @mahyulan,
    Is this only happening in Outlook? Outlook is one of the worst email clients for processing html. I can check with the developer and see if he knows of a way to resolve this.

    Kindly,
    Hannah

    Plugin Author Ben Ritner – Kadence WP

    (@britner)

    Hi,
    Some email clients pull in a preview of the content. They don’t always do a good job of this, it appears outlook is taking the link for your logo and outputting the HTML for that as if it were text. There isn’t anything in Kadence that can change this.

    You can look at hooking in preheader text to woocommerce emails. (Perhaps this will be a feature we add in Kadence someday.)
    https://www.activecampaign.com/blog/email-preheader

    Otherwise you can turn off the header logo link and then it should move along to your title inside the email template.

    Ben

    Thread Starter mahyulan

    (@mahyulan)

    Thanks for both answers.
    Still strange that it didn’t happen on the old website, where I was NOT using Kadence.
    But I was also using another theme, so I don’t know if that can be confusing to Outlook.

    PS: I agree that Outlook is rubbish, but I cannot persuade my client to switch…

Viewing 6 replies - 1 through 6 (of 6 total)
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