How to reach support for premium customers?

  • Hi Mailpoet team,

    What is a good way for business customers to reach you for support?
    I have not heard back from you.

    Kind regards,
    Nicole Schaller

    The page I need help with: [log in to see the link]

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  • Plugin Support Lynn J.a11n

    (@lynnjat7)

    Hi there @nmschaller,

    Thanks for reaching out in our forums for support. As you have already noted, our premium customers who own a paid plan with us can open a ticket with our support team for assistance.

    While response times vary, our paid customers go into a priority queue and you should hear back from us quickly during the week. Please make sure to always reach out using the email address of the account that owns your paid plan as this will help ensure your ticket is prioritized correctly.

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