How to manually push updated payment method to stripe

  • Resolved Webserv

    (@webservptyltd)


    5 years, 7 months ago

    We use Woocommerce, Woocommerce Subscriptions and Stripe.
    We had an issue where client updated their cards and Stripe still wanted to use old card.
    As a consequence we deleted all 3 card on file inside stripe customer profile.
    We then asked client to log into Woocommerce account and update the payment method. At this time, we did not have any Webhook endpoints added in Stripe.
    No card details are showing in Stripe even though client updated their payment method in Woo.
    Webhooks endpoints have since been set up in Stripe.

    Question: How can we now manually push the card details from clients woocommerce account to Stripe so we can action the renewal process?
    Thanks for any feedback

    • This topic was modified 5 years, 7 months ago by Webserv.

    The page I need help with: [log in to see the link]

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  • Plugin Support melinda a11n

    (@melindahelt)

    Automattic Happiness Engineer

    For support with Subscriptions + Stripe, please contact us at WooCommerce.com > My Account > Tickets. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Thread Starter Webserv

    (@webservptyltd)

    Thank you for your reply. I will now create the ticket:)

Viewing 2 replies - 1 through 2 (of 2 total)
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