How to make the Popup Window smaller?

Dear @dev45456,

We are sorry to hear that you are facing issues.
May we kindly ask you to give us the URL where we can check the popup?
Please give us a screenshot from your popup’s Dimensions section.
Also, please send us the system information file by following the instructions in this article How to Retrieve the “System Information” File
Concerning the second issue, may we know what is happening exactly while you are trying to upload images?
Are there any error messages? If yes, could you please send us a screenshot where we can see the error?

Regards,
Popup Builder Team

Hello,
Actually I fixed the dimensions problem, so there is one problem left.
Nope there are no error messages.

I am just selecting an image & nothing is displaying in the right box, to preview the image. If I am using another image it is working. Both have the same dimensions & are png.

Dear @dev45456,

May we ask you to try upload images using different browser or incognito mode.
Alos, could you please send me the image with which you are having an issue so that we can check it on our end as well?

Regards,
Popup Builder Team

Hello,

So I am using it in the normal chrome browser.

Not working

Not working

Dear @dev45456 ,

Thanks for the update.

Kindly ask you to provide the following information for the investigation:

1. The image you are trying to upload and face an issue.

2. The System information file:

You can retrieve it from here:

How to Retrieve the “System Information” File

You can use https://wetransfer.com/ to send the file to us (the Get a Link option).
Click here – https://prnt.sc/174oX-9Hspki
Choose the Get Transfer Link option and then place the link here – https://prnt.sc/_lQH0Rh20sme

Thanks,
Popup Builder Team

File : https://we.tl/t-GIc11ZqXP2
Picture : see send links above

Dear @dev45456 ,

Thanks for the provided system information file.

Upon checking the links above, we couldn’t find the png file over there.

Kindly ask you to upload the image in the png format here, so we can download the image and try to use it inside the image popup.

Thanks,
Popup Builder Team

Ok sure.

Here you go : https://we.tl/t-6JXw0jGVQs

Dear @dev45456 ,

Thanks for the image.

Please, note, that we were able to insert it inside the image popup:

https://prnt.sc/k52qQ8_jwQX5

Kindly ask you to clear the website cache with the cache plugin and try again.

If that won’t help, please, proceed as follows:

It is possible that the issue can be a result of the conflict between our plugin and one of the plugins or themes you have.

To figure that out, may we ask you to deactivate all the plugins you have and in case the issue is fixed, by activating the plugins one by one, locating which plugin causes the conflict.

With the same logic, please, try to check the conflict between our plugin and the installed themes.

However, we understand if you wouldn’t want to deactivate your plugins and switch themes on a production site, so it may be preferable that you set up a staging environment for your tests.
Some popular web hosts offer quick setups for a staging site so please contact your web host for assistance. If your web host does not offer staging sites, [this article](https://yoast.com/help/how-to-create-a-staging-environment-for-your-wordpress-site/) will help you create a staging site.

Please, keep us updated about the results.

Thanks,

Popup Builder Team