How to make First Class Int'l Large Envelope appear?

It offers the cheapest rate even if “offer the customer all returned rates” is set under Offer Rates in the settings? Seems odd..

I don’t think it’s that though. The plugin is sending the Package mailtype. If the mailtype is set to package, then the server is only going to return the rates for the package service.

I could change the mailtype to All and see what it does, but I don’t think that will work either.

Correct, the cheapest of what is returned, and since the type is set to Package, it only returns Package.

I did a test with “all” and got this in the results:

<Service ID="14">
<Pounds>0</Pounds>
<Ounces>9</Ounces>
<Machinable>True</Machinable>
<MailType>all</MailType>
<Container>RECTANGULAR</Container>
<Size>REGULAR</Size>
<Width>8.5</Width>
<Length>11</Length>
<Height>.25</Height>
<Girth>0</Girth>
<Country>UNITED ARAB EMIRATES</Country>
<Postage>10.72</Postage>
<CommercialPostage/>
<ExtraServices/>
<ValueOfContents>10.00</ValueOfContents>
<InsComment>SERVICE</InsComment>
<SvcCommitments>Varies by destination</SvcCommitments>
<SvcDescription>
First-Class Mail<sup>®</sup> International Large Envelope
</SvcDescription>
<MaxDimensions>Max. length 15", height 12" or thickness 3/4"</MaxDimensions>
<MaxWeight>4</MaxWeight>
</Service>

So, you may be on to something.

If you want to see the full results, copy and paste this into your browser address bar, it’s just a modified version of what I added to the thread above:

https://production.shippingapis.com/ShippingApi.dll?API=IntlRateV2&XML=<IntlRateV2Request USERID="150WOOTH2143">
<Revision>2</Revision>
<Package ID="0">
<Pounds>0</Pounds>
<Ounces>9</Ounces>
<Machinable>True</Machinable>
<MailType>all</MailType>
<ValueOfContents>10</ValueOfContents>
<Country>United Arab Emirates</Country>
<Container>rectangular</Container>
<Size>regular</Size>
<Width>8.5</Width>
<Length>11</Length>
<Height>.25</Height>
<Girth>0</Girth>
<OriginZip>22201</OriginZip>
<CommercialFlag>Y</CommercialFlag>
<ExtraServices>
<ExtraService>1</ExtraService>
</ExtraServices>
</Package> 

</IntlRateV2Request>

Ok so this means what exactly? Using All for MailType will return all services in the plugin? I will try it when I get back on the computer and let you know…

Well I don’t think changing MailType to All fixes the problem

Unless line 1410 has something to do with it (I changed the other 3 occurrences to <MailType>All</MailType>, but this MailType, I don’t understand, has something to do with the box packer I guess:

$request .= ' <MailType>' . ( empty( $this->boxes[ $box_package->id ]['is_letter'] ) ? 'PACKAGE' : 'ENVELOPE' ) . '</MailType>' . "\n";

Have you heard anything from Woo regarding this? I remember you said you submitted a ticket. It really is something they should fix because USPS rates are going up in a couple of weeks. It’s better to let the customer choose whether they want to use Large Envelope or pay a little more for delivery confirmation with the Package service.

EDIT: Actually, I take that back, changing the mail type to all in that file is causing ONLY the LargeEnvelope rates to display. Really weird. I go from not being able to display it, to only being able to display it. Package is missing, and now so are Priority Mail International and Priority Express International, both of which are enabled in the settings. Ugh…

I enabled debug mode and it shows this:

The following quotes were returned by USPS:

1 - Priority Mail Express International?
2 - Priority Mail International?
12 - USPS GXG? Envelopes
14 - First-Class Mail? International Large Envelope
15 - First-Class Package International Service?
If any of these do not display, they may not be enabled in USPS settings.

Which isn’t true, they ARE enabled, except for GXG so I don’t know what’s up.

Sorry, I thought I had replied to this.

Correct, changing it to All doesn’t resolve the problem. This is due to there is filtering in the backend that uses groups and it only returns one result for certain groups.

I did receive a response back from Woo Support, this is the relevant part:

What I’m going to do is report the issue using your example to the developers – I’ll keep you posted as soon as I hear back. It may be a couple of days, as if they’re in a country where New Years Eve is also a holiday they could not see it until Monday, but I’ll flag it as a bug which should get some attention.

That was eight days ago, and I am not sure of Woo’s development process with testing, etc, so I cannot be sure when the issue will be fixed.

I’m just surprised that such a bug even exists. The majority of customers want the most economical shipping method and that just happens to be the one that doesn’t display in the official woo commerce USPS plugin. Maybe I should have gone with the plugin by WooForce.

Bugs can happen, even with testing. Sometimes it just takes the right variables to make them come out.

WooThemes does have a 30 Day Money Back Guarantee if you were thinking about trying another plugin.

I’ll wait and see what happens with the next version they release. I’m sure no one was working over the holiday and they’re just getting back into gear. We’ll see. Do they have any kind of public bug tracker?

Just got this email from the USPS

Hello,
This is a final reminder that on January 17, 2016, in conjunction with the USPS Price Change, USPS will implement updates and additional features to the suite of Web Tools APIs. Updated release notes are available now at usps.com/webtools. Impacted APIs will include, but are not limited to, the following:

Domestic Price and Label APIs
International Price and Label/Customs Forms APIs
The Web Tools external testing environment is now available. For instructions on accessing the test environment, please see the release notes under the Announcements section at usps.com/webtools.

To receive future Web Tools updates, follow us on Twitter @USPSWebTools. You may also sign up for our mailing list by selecting the “Subscribe Now” link on usps.com/webtools. Please direct any questions to the Internet Customer Care Center at:
[email protected].

Thank you,
USPS Web Tools Program Office

So WooThemes should release a new version of their plugin, and hopefully they will have addressed this Large Envelope issue with the new version that also addresses the changes coming up next week.

Looks like the new version is available, here’s what the changelog lists. Have you had a chance to try? Did they respond to your ticket?

*** USPS Shipping ***

2016.01.19 – version 4.2.15
* Fix – Use correct ONLINE rates for USPS products

2016.01.15 – version 4.2.14
* Update – USPS January 2016 API Updates https://www.usps.com/business/web-tools-apis/2016-jan-webtools-release-notes.rtf
* Update – Remove deprecated USPS services (Box Rate C, Priority Mail Express Flat Rate Box)
* Update – Update flat rate shipping prices
* Fix – Resolved several PHP warnings

I just downloaded the update, looked at the code and ran a test… The same error still exists, the code looking for an envelope will always fail.

I’m not sure why it isn’t fixed since it’s a simple fix. If you go into the file in the plugin under /woocommerce-shipping-usps/includes/class-wc-shipping-usps.php, then go to line 100, you should be at the end of the init() function. If you add the below code before the closing } bracket, you then should be able to create your own envelope to allow your items to be packed into.

// go through each box
		foreach ( $this->boxes as $box_key => $box_val ) {

			// set the key for the box as its name, then remove the original key
			$this->boxes[ $box_val['name'] ] = $box_val;
			unset( $this->boxes[ $box_key ] );
		}

All this does is set the name of each box in the array as it’s key, that way when the code looks for it later it works. If you do this, any automatic updates will remove this code.

I know you don’t really want to create your own box/envelope, however, I believe this is the best route. Unfortunately, it looks like it will pack each item it its own envelope. The only way around that would be to define your items as thinner than they are, so it can fit more per envelope (which I have done in other stores without issue).

The addition of your code will make the Large Envelope int’l rates display? Now I want it to work even more than before. The new rates for First Class Package Int’l are through the roof!

The code I provided will allow you to add your own envelope in the settings, which will then be used by the box packer. The box packer will see that your added box is an envelope and request the rates as an envelope rather than a package.

Interesting, I’ll give it a whirl and see what happens, thank you! I can’t understand why Woo didn’t fix the issue. The large envelope prices are still somewhat reasonable, but a 4oz package to the UK from the USA is now something like $13, crazy…

2016.02.29 – version 4.3.2
* Fix – First class large envelope sometimes does not return a rate.

Did you test by any chance? I just tried it and still not getting a rate for large envelope.