how to know when a customer has added a message in their order

  • Resolved meagancolvin87

    (@meagancolvin87)


    3 years, 8 months ago

    Hi, I’d like to know how to know when a customer has added a message in their order. For instance, when a customer makes a note on their order or invoice, how will we be notified? Is there a way to set up an automatic email alert? This issue came up when we came across an order that was marked as “pending” instead of “complete” that had been paid for via PayPal. It turns out the customer had added a note to their order, and we suspect that’s why it was marked as pending, we can’t figure out another reason why. We would like to set up automatic email notifications in order to be alerted to this type of customer communication.

    Thanks in advance for your help.

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