• Resolved jotd100

    (@jotd100)


    Hi
    I have the pro version of your plugin.

    Is it possible to not have the tab, and just have the pop up?

    Also is there a way to disable the tab on mobile devices?

    Thanks
    Jo

    The page I need help with: [log in to see the link]

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  • Plugin Support Karina

    (@karinapremio)

    Hey @jotd100 ,

    Thanks for your message.
    I can confirm the tab can be hidden with custom CSS, however please note we advise against this as once a customer closes the popup manually, they won’t be able to ”call”/ open/ see it again.

    Apart from that, you w ill need to select the “Open by default” trigger or add a custom trigger (not included in the plug-in).

    In our experience, the “Open by default” trigger flow without hiding the tab is the best way to go about this as the popup appears automatically, yet if the user closes it, they still have a way to reopen it should they wish to.

    Please let me know your thoughts and please feel free to contact us at [email protected] for any further questions or concerns.

Viewing 1 replies (of 1 total)
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