How to get Screenr Plus up and running?

  • Hi,
    Two days ago, I decided to purchase Screenr Plus. In the receipt I received, there was also a license key for the respective theme. But, there has been no place to enter this license key. Not in the plugin that I installed first, according to all their instructions after first installing the free version of Screenr. I downloaded the plugin according to the following instructions:

    Upload famethemes-demo-importer folder to the /wp-content/plugins/ directory
    Activate the plugin through the ‘Plugins’ menu in WordPress
    Appearance -> (Theme Name) -> Select tab One Click Demo Import or Tools -> Demo Contents to select demo to import.

    After that, I clicked on “customize.” The demo version replaced the free version – but despite having purchased Screenr Plus, I am still being prompted to buy it, and all the options to edit this demo version are now locked, leaving my site in complete chaos.

    The technical support at FameThemes is not responding despite my creating a ticket and providing all the information they might need.

    I have also contacted FameThemes customer support. They have indeed responded that they will look into my case, but it is still silent from their side.

    Maybe there is someone out there who can shed some light on this. According to FameThemes, installing the famethemes-demo-importer plugin was the way to access Screenr Plus. It feels so frustrating because I have paid over 1000 SEK for this but without finding any sensible instructions on how to unlock the Screenr Plus version.

    Kind regards
    Maria / Mums Musikproduktion

    The page I need help with: [log in to see the link]

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