Pie Chart – Front End not showing chart on page

  • Resolved bmurph

    (@bmurph)


    9 months, 3 weeks ago

    Please note I’m using a placeholder chart at the moment on the page.

    I’m having an issue with the Pie Chart that would be located under the accordion titled Road Ownership by Entity

    I have added in the shortcode but it still does not display and I’m not sure why this would happen because it was always there.

    The theme, plugins and WordPress are all up-to-date.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support irinelenache

    (@irinelenache)

    Hello @bmurph,

    Thank you for contacting us!

    I checked your website and I see the Pie chart is loading fine (https://vertis.d.pr/i/ATgXxp) and I also tested on a local instance and it works as expected there too (https://vertis.d.pr/i/mSn2wb).

    If the issue is happening with another chart, please add it on a testing page and share the URL here, along with a screenshot with the settings used for the chart.

    Best regards,

    Irinel

    Thread Starter bmurph

    (@bmurph)

    Thank you for the quick response!!

    The pie chart that is showing up is a placeholder form another plugin.

    I have removed it and added the shortcode from the Visualizer Plugin that is not working.

    Thanks again!

    Plugin Support irinelenache

    (@irinelenache)

    Hello @bmurph,

    I managed to see the issue on your website, thank you!

    Can you please let us know how the accordion was added so we can further debug this?

    Looking forward to your reply,

    Irinel

    Thread Starter bmurph

    (@bmurph)

    Thank you getting back to me.

    The accordion is added by the SiteOrigin Editor.

    Thanks,
    Brianne

    Plugin Support AndreeaR

    (@andreearadacina21)

    Hey @bmurph

    We appreciate your cooperation in reporting the issue you’re encountering. We are sorry for the inconvenience, and we have confirmed the problem. A bug report has been created and forwarded to our product development team for review.

    What happens next?

    Our product team will evaluate the impact of this issue compared to other open bugs and upcoming features, and assign a priority level to the bug report.

    Our developers prioritize the highest-priority issues first, so we cannot provide a specific timeline for resolution at this time.
    If you have any additional information that may assist with prioritization or resolution, feel free to reply to this email.

    We will update you via email once the issue is addressed and a fix is released. You may also check the product’s changelog for updates and fixes included in each release.

    If you have any additional questions or concerns, please feel free to open another ticket. Again, we apologize for the inconvenience and thank you for your patience.

    Plugin Support AndreeaR

    (@andreearadacina21)

    Hey @bmurph,

    Thank you for your patience!

    I am happy to let you know that a new version of Visualizer has been released, along with the fix for this issue. Feel free to update the plugin to the latest version (3.10.7).

    Best regards,

    Andreea

Viewing 6 replies - 1 through 6 (of 6 total)
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