How to fully remove this plugin?

  • Resolved Ahnaf Fauzan

    (@ahnaffauzan)


    10 months ago

    I accidentally installed this plugin and I want to completely remove this application, but I don’t get any documentation on how. I don’t know what’s left if I delete it the normal way via WordPress, I’m sure there are tables or files that are still saved but I don’t know what they are.

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  • Plugin Support Michelle D.

    (@devmich)

    Hi @ahnaffauzan,

    Thanks for reaching out

    A small number of entries are left in the database to account for temporary deactivations as well as upgrades. This is so that users who temporarily or accidentally deactivate the plugin don’t need to reconfigure the plugin every time.

    To permanently remove these entries from the database we would recommend first backing up the database before any changes are made. Then you can remove the following, using your WordPress options editor plugin of choice:

    userfeedback_over_time
    userfeedback_db_version
    userfeedback_current_version
    userfeedback_settings
    userfeedback_parsed_addons
    userfeedback_tracking_data
    userfeedback_connect
    userfeedback_license_updates
    _transient_timeout__userfeedback_addons
    _transient__userfeedback_addons
    userfeedback_usage_tracking_config
    wp_userfeedback_survey_responses
    wp_userfeedback_surveys

    Our team is working on automatically removing this cron once UserFeedback is uninstalled, but in the meantime you can manually remove: userfeedback_usage_tracking_cron.

    I hope this helps, but let me know if you have further questions.

    Thank you!

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