how to fix : Unable to insert download log entry in database.

Hello, Please help me to solve the problem,

My problem related downloadable digital products
After purchasing the product, a mail message will be sent to the customer with the link to download the digital product
But when you click on the link, it does not download, and I find this error message appears:
Unable to insert download log entry in database.

Note that the problem on all templates
I contacted the template programmer to activate and told me that the problem is not from the template
I also contacted the hosting company and told me to ask my question here for help and that the topic is related to the woocommerce plugin.
I uninstalled woocommece and reinstalled and the same problem existed
I also deleted the whole site and reinstalled it but the problem appears every time

Link to an image from the error page:
https://bodarts.info/wp-content/uploads/2020/05/WordPress-%E2%80%BA-Error.png

### WordPress Environment ###

WordPress address (URL): https://bodarts.info
Site address (URL): https://bodarts.info
WC Version: 4.1.1
REST API Version: ? 1.0.7
WC Blocks Version: ? 2.5.16
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.1.3
Log Directory Writable: ?
WP Version: 5.4.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.12
PHP Post Max Size: 100 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.45.0
OpenSSL/1.0.1e

SUHOSIN Installed: –
MySQL Version: 5.7.26-29-log
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.1.1
WC Database Prefix: wp_ntm23qknx5_
Total Database Size: 18.78MB
Database Data Size: 12.19MB
Database Index Size: 6.59MB
wp_ntm23qknx5_woocommerce_sessions: Data: 1.52MB + Index: 0.02MB + Engine InnoDB
wp_ntm23qknx5_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ntm23qknx5_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ntm23qknx5_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_ntm23qknx5_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ntm23qknx5_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_ntm23qknx5_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_ntm23qknx5_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ntm23qknx5_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ntm23qknx5_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ntm23qknx5_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ntm23qknx5_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ntm23qknx5_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ntm23qknx5_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ntm23qknx5_actionscheduler_actions: Data: 0.08MB + Index: 0.11MB + Engine InnoDB
wp_ntm23qknx5_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ntm23qknx5_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ntm23qknx5_actionscheduler_logs: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_ntm23qknx5_booking: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ntm23qknx5_bookingdates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ntm23qknx5_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ntm23qknx5_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_ntm23qknx5_crp_portfolios: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ntm23qknx5_ewwwio_images: Data: 0.34MB + Index: 0.25MB + Engine InnoDB
wp_ntm23qknx5_ewwwio_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ntm23qknx5_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ntm23qknx5_gf_entry: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ntm23qknx5_gf_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_ntm23qknx5_gf_entry_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ntm23qknx5_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ntm23qknx5_gf_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ntm23qknx5_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ntm23qknx5_gf_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ntm23qknx5_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ntm23qknx5_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ntm23qknx5_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ntm23qknx5_options: Data: 4.50MB + Index: 0.14MB + Engine InnoDB
wp_ntm23qknx5_pmxe_exports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ntm23qknx5_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
wp_ntm23qknx5_pmxe_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ntm23qknx5_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ntm23qknx5_postmeta: Data: 2.48MB + Index: 4.47MB + Engine InnoDB
wp_ntm23qknx5_posts: Data: 1.52MB + Index: 0.09MB + Engine InnoDB
wp_ntm23qknx5_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ntm23qknx5_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ntm23qknx5_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ntm23qknx5_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ntm23qknx5_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ntm23qknx5_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_ntm23qknx5_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ntm23qknx5_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ntm23qknx5_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ntm23qknx5_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ntm23qknx5_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ntm23qknx5_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ntm23qknx5_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_ntm23qknx5_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_ntm23qknx5_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ntm23qknx5_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_ntm23qknx5_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ntm23qknx5_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ntm23qknx5_yoast_indexable: Data: 0.11MB + Index: 0.05MB + Engine InnoDB
wp_ntm23qknx5_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_ntm23qknx5_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ntm23qknx5_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ntm23qknx5_yoast_seo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ntm23qknx5_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 183
customize_changeset: 3
nav_menu_item: 13
page: 59
post: 45
product: 38
product_variation: 10
proof_gallery: 1
pt-music-album: 7
pt-portfolio: 45
revision: 114
shop_order: 18
vc_settings_preset: 3
wpcf7_contact_form: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (26) ###

Gravity Forms: by Gravity Forms – 2.4.18
Redux Framework: by Team Redux – 3.6.18
Advanced Custom Fields: by Elliot Condon – 5.8.11
Akismet Anti-Spam: by Automattic – 4.1.5
Black Studio TinyMCE Widget: by Black Studio – 2.6.9
Booked Add-On: Calendar Feeds: by Boxy Studio – 1.1.6
Booked Add-On: Front-End Agents: by Boxy Studio – 1.1.16
Booked Add-On: WooCommerce Payments: by Boxy Studio – 1.5.3 – Installed version not tested with active version of WooCommerce 4.1.1
Booked: by Boxy Studio – 2.2.6
CoBlocks: by GoDaddy – 1.26.1
Contact Form 7 Extension For Mailchimp: by Renzo Johnson – 0.5.20
Contact Form 7: by Takayuki Miyoshi – 5.1.9
GDPR Cookie Consent: by WebToffee – 1.8.8
WPBakery Page Builder: by Michael M - WPBakery.com – 6.2.0
Mailchimp for WooCommerce: by Mailchimp – 2.4.0 – Installed version not tested with active version of WooCommerce 4.1.1
PixProof: by Pixelgrade – 2.0.0
PT Music Album: by Promo Theme – 1.0.0
PT Novo Shortcodes: by Promo Theme – 2.2.20
PT Portfolio: by Promo Theme – 1.0.4
Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.24
TinyMCE Advanced: by Andrew Ozz – 5.4.0
Unyson: by ThemeFuse – 2.7.23
WooCommerce: by Automattic – 4.1.1
Yoast SEO: by Team Yoast – 14.2
WP Retina 2x: by Jordy Meow – 5.6.0
WP101 Video Tutorials: by WP101Plugin.com – 0.3

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

object-cache.php: APCu Object Cache

### Must Use Plugins (1) ###

System Plugin: by  – 3.16.4

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #6 - /presets-shop/
Cart: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Novo
Version: 3.0.9
Author URL: https://themeforest.net/user/ypromo
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: novo/woocommerce/archive-product.php
novo/woocommerce/cart/cart-empty.php
novo/woocommerce/cart/cart-item-data.php
novo/woocommerce/cart/cart-shipping.php
novo/woocommerce/cart/cart-totals.php
novo/woocommerce/cart/cart.php
novo/woocommerce/cart/cross-sells.php
novo/woocommerce/cart/mini-cart.php
novo/woocommerce/cart/proceed-to-checkout-button.php
novo/woocommerce/cart/shipping-calculator.php
novo/woocommerce/checkout/cart-errors.php
novo/woocommerce/checkout/form-billing.php
novo/woocommerce/checkout/form-checkout.php
novo/woocommerce/checkout/form-coupon.php
novo/woocommerce/checkout/form-login.php
novo/woocommerce/checkout/form-pay.php
novo/woocommerce/checkout/form-shipping.php
novo/woocommerce/checkout/payment-method.php
novo/woocommerce/checkout/payment.php
novo/woocommerce/checkout/review-order.php
novo/woocommerce/checkout/terms.php
novo/woocommerce/checkout/thankyou.php
novo/woocommerce/content-product.php
novo/woocommerce/content-product_cat.php
novo/woocommerce/content-single-product.php
novo/woocommerce/content-widget-product.php
novo/woocommerce/global/breadcrumb.php
novo/woocommerce/global/form-login.php
novo/woocommerce/global/quantity-input.php
novo/woocommerce/global/sidebar.php
novo/woocommerce/global/wrapper-end.php
novo/woocommerce/global/wrapper-start.php
novo/woocommerce/loop/add-to-cart.php
novo/woocommerce/loop/loop-end.php
novo/woocommerce/loop/loop-start.php
novo/woocommerce/loop/no-products-found.php
novo/woocommerce/loop/orderby.php
novo/woocommerce/loop/pagination.php
novo/woocommerce/loop/price.php
novo/woocommerce/loop/rating.php
novo/woocommerce/loop/result-count.php
novo/woocommerce/loop/sale-flash.php
novo/woocommerce/notices/error.php
novo/woocommerce/notices/notice.php
novo/woocommerce/notices/success.php
novo/woocommerce/order/form-tracking.php
novo/woocommerce/order/order-again.php
novo/woocommerce/order/order-details-customer.php
novo/woocommerce/order/order-details-item.php
novo/woocommerce/order/order-details.php
novo/woocommerce/order/tracking.php
novo/woocommerce/product-searchform.php
novo/woocommerce/single-product/add-to-cart/external.php
novo/woocommerce/single-product/add-to-cart/simple.php
novo/woocommerce/single-product/add-to-cart/variable.php
novo/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
novo/woocommerce/single-product/add-to-cart/variation.php
novo/woocommerce/single-product/meta.php
novo/woocommerce/single-product/price.php
novo/woocommerce/single-product/product-attributes.php
novo/woocommerce/single-product/product-image.php
novo/woocommerce/single-product/product-thumbnails.php
novo/woocommerce/single-product/rating.php
novo/woocommerce/single-product/related.php
novo/woocommerce/single-product/review-meta.php
novo/woocommerce/single-product/review-rating.php
novo/woocommerce/single-product/review.php
novo/woocommerce/single-product/sale-flash.php
novo/woocommerce/single-product/share.php
novo/woocommerce/single-product/short-description.php
novo/woocommerce/single-product/tabs/additional-information.php
novo/woocommerce/single-product/tabs/description.php
novo/woocommerce/single-product/tabs/tabs.php
novo/woocommerce/single-product/title.php
novo/woocommerce/single-product/up-sells.php
novo/woocommerce/single-product-reviews.php
novo/woocommerce/single-product.php
novo/woocommerce/taxonomy-product_cat.php

### Action Scheduler ###

Complete: 148
Oldest: 2020-05-27 21:29:06 +0000
Newest: 2020-05-28 20:00:39 +0000

Thank you so much

• This topic was modified 4 years, 9 months ago by abdallafaioumy.

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