How to fix disapproved products?

Hi Ian,

But there is nothing to correct. The products show out of stock on your website and in the feed. They align and represent the availability correctly.

You can invite [email protected] to your merchant center if you like so we can have a look for you?

Hello.

Thanks for replying.

Forgive my ignorance, but surely if there was nothing to fix then I would not have 7 disapproved products?

Furthermore, as this a client’s account, they have the following account level issue which I believe is related:

‘61% of crawls within the last 7 days had an availability mismatch’.

Many thanks.

Based on the information you gave us, the feed, the website and Google’s structured data tool there is nothing wrong. We can only have a closer look if you invite [email protected] to your merchant center.

Hello.

Could it be related to the G:Attribute field mapping?

The easiest way for me to fix this would be to manually edit the CSV file inside Google Merchant Center. When I try to do this I don’t have edit permissions and when I asked the ‘owner’ my client didn’t know about nor receive my edit request.

Sorry to be a pain about this.

Hello @supportadtribes

I am trying to revert back in your plugin to the feed that was originally being used. My plan is to basically just re-add it as a primary feed inside Google Shopping and delete the current one.

However, from looking at your tutorials, I need the feed file URL.

When I go to get this information it just says:

Whoops, there is no active product feed for this project as the project has been disabled or did not run yet.

The project is enabled, so how can I get it to run and generate the URL link?

Thanks.

• This reply was modified 4 years, 4 months ago by ianantwalks.
• This reply was modified 4 years, 4 months ago by ianantwalks.

@supportadtribes

I have all products approved now, by recreating a new feed and pointing to the feed generated by your plugin.

However, Google Shopping still insists that certain products, in terms of size, are not using a unit of measurement that Google wants.

Inside Woocommerce the dimensions are in inches (in) but I guess the data passed to it doesn’t include the unit of measurement, so Google Shopping gets something like ‘length = 0.6″ instead of “length = 0.6 in.

The specific error is:

Missing unit [shipping length] – Add a value unit of measurement

I don’t suppose you know how I can resolve this do you?

Thanks so much!

Sure, you can add the dimensions in the prefix field on the field mapping page.

Hello @supportadtribes

Just to give you an update, the disapproved items are gone, but Google Shopping gave issues that certain products didn’t have the correct measurement unit for shipping length, width and height.

I updated the feed, and it now looks good. But Google Shopping still flags the items – do I have to wait for Google Shopping itself to update?

Many thanks.

Yes, that could take hours to even a day before the notifications are gone

Hello @supportadtribes

I am not sure if you are able to view the feed I am now using or not to verify? But as long it contains the fixes then I am happy and I can wait for Google Shopping to update itself.

Thank you so much for all your help on this!

Sure, please share the product feed URL with us so we can have a look at it. Also share some product ID’s Google is still reporting issue on.

Hello @supportadtribes

Wow, I just looked at Merchant Centre and all my client’s products are disapproved and it seems to be due to availability.

The feed URL is:

https://www.nsmerch.com/wp-content/uploads/woo-product-feed-pro/csv/9CGKJmBTeLAFGv8oh5dDFCTRnMYq7Klt.csv

The issues are:

This value must be one of the values stated in the data feed instructions for attribute: availability

Example of item affected: ID 5210

Invalid or missing required attribute: availability

Example of item affected: ID 19510

Missing ‘shipping height’ attribute.

Example of item affected: ID 2166

This value must be one of the values stated in the data feed instructions for attribute: availability

Example of item affected: ID 2386

Many thanks for any help you can provide.

Hi,

I checked your CSV file and all availability values are numeric. That is wrong. They need to be either “in stock”, “out of stock” or “preorder”. Please see Google’s requirements here: https://support.google.com/merchants/answer/6324448?hl=en

Hello @supportadtribes

I checked the field mapping and availability was set to the wrong field, that is most likely why it was numeric, but I am sure I had it done properly before, otherwise how can I have got all the items approved?

Anyway, I set G:Availability to ‘Availability’, added the missing shipping height values, refreshed the feed in your plugin and fetched it again in Merchant Center.

Still nothing changed and the issues remained.

Inside WooCommerce, I see product availability for some items as ‘In Stock (10)’ and when I check the feed on that item Availability is 10.

How can I get the feed to read ‘In Stock’ and not the quantity?

It seems all products suddenly have ‘Manage products at stock level’ turned on. I guess I have to manually turn it off for them all.

• This reply was modified 4 years, 4 months ago by ianantwalks.

@supportadtribes

I turned off the ‘Manage Stock’ option for all items in WooCommerce, so they say ‘In Stock’ and not ‘In Stock (10)’. When I update the feed via your plugin and then view the CSV file the availability still lists digits.

Not sure what to do. I have now tried to set up a Shopping Feed via website crawl to see if it is easier.

Many thanks.