How to find E-Mail Subscribers?

  • Resolved tobiasber

    (@tobiasber)


    1 year, 3 months ago

    Hey,

    after the Stats-Update, we cannot find our number of subscribers or a list of the subscribers.

    In the Box “Subscribers” the text is “no subscribers”.

    In the box “Number of Subscribers” there is a turning loading symbol and nothing happens.

    Thank you for your help!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @tobiasber

    After running some tests, it looks like there may be an outdated or incorrect security token on your site causing this problem.

    To fix this issue, can you please deactivate and delete Jetpack entirely, and then reinstall it, as described here:

    https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reinstalling-jetpack

    Please note you shouldn’t lose any data (including stats and followers), but your settings will be reset so you’ll need to set them again after reinstalling and reconnecting.

    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @tobiasber

    Do you have updates about that? We usually close inactive threads after one week of no activity, but we want to make sure we’re all set before marking it as solved. Thanks!

    Thread Starter tobiasber

    (@tobiasber)

    Hey… sorry for late reply.

    we ve reinstalled Jetpack. Trying to reconnect will show this error message:

    Invalid request, please go back and try again.
    Error Code: connection_disabled
    Error Message: This site has been suspended.

    Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @tobiasber

    Could you contact us via this contact form and mention this thread?

    Thread Starter tobiasber

    (@tobiasber)

    I could not Log into jetpack, because of problems with our wordpress com account (token). We can access wordpress com backend, but it s not loggin in when opening another tab. So there should be a problem.

    so i wrote to WordPress com support

    thank you and best wishes!!!

    Daniel

    (@ihenetudan)

    Thanks for letting us know. The support ticket should still make it to us if our help is needed to resolve the issue.

Viewing 6 replies - 1 through 6 (of 6 total)
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