• Resolved phineas137

    (@phineas137)


    Hi all!
    I have a problem with the product ratings. For example, I have 4 reviews for a product with 4,75/5 (3 with 5 stars and 1 with 4 stars) and the system only display 4 stars einstead 4 and a half. What I’m doing wrong?
    Thanks!

    • This topic was modified 6 years, 3 months ago by phineas137.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Job a11n

    (@jobthomas)

    Automattic Happiness Engineer

    Hi @phineas137 – I’ve just tested this with Storefront and WooCommerce and here it works fine without any issues:


    Link to image: https://cld.wthms.co/xGQWyP

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to
    ?

    • temporarily switch your theme to Storefront
    • disable all plugins except for WooCommerce
    • repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Thread Starter phineas137

    (@phineas137)

    Hi Job! thanks for your answer.

    I have disabled all plugins except Woocomerce, and used the Twenty Sixteen default theme, and I have the same problem. I attach you some images:

    My current store:
    https://i68.tinypic.com/ete7ts.png
    https://i64.tinypic.com/s5g2tc.png

    Store without plugins and default theme:
    https://i63.tinypic.com/359ec8n.jpg
    https://i66.tinypic.com/168e99t.png

    Thanks a lot.

    Plugin Support Job a11n

    (@jobthomas)

    Automattic Happiness Engineer

    Hey @phineas137 – I’ve just tested this with WooCommerce and TwentySixteen (and TwentySeventeen) and I just can’t replicate it:


    Link to image: https://cld.wthms.co/IyDcfD

    When you’ve disabled all plugins and have the default theme active, could you create a few new reviews to a product. The only thing I can think of is that your original theme or one of the other plugins converted the stars across themes.

    Also, make sure you’re using the latest version of WooCommerce.

    Plugin Support Job a11n

    (@jobthomas)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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