How to disconnect and connect a new wordpress.com/woocommerce.com account?

  • Resolved adsim

    (@adsim)


    5 months, 1 week ago

    When I installed WooPayments on a clients shop, a former employee of my client connected WooPayments with his own E-Mail and wordpress.com account.
    How can I disconnect WooPayments from his account and connect it to the account of my clients company?
    In the Woopayments settings I see a “Verify business details” box and when I follow the process I always end up at an “Failed to retrieve account session. Please try again later.” error message.

    The page I need help with: [log in to see the link]

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  • Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @adsim,

    Thank you for reaching out — we’re happy to help!

    Please check out this document, explaining how to transfer ownership of a website using WooPayments from one person to another.

    For further questions, feel free to contact us at?Woo.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.
    We will be able to help you further there.

    Thanks!

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