how to disconnect?

  • Resolved SaladGoat

    (@saladgoat)


    1 year, 10 months ago

    I turned on Image CDN a while back and it’s been working just fine. Until now. Now I’m seeing empty thumbnails and missing pictures, and when I click on the link to the picture, it gives me an error message:
    Sorry, the parameters you provided were not valid

    If I remove the i0.wp.com at the beginning of the URL, the picture appears just fine, so I don’t know what parameters are invalid.

    But here’s the kicker: I Deactivated Image CDN four days ago and it is still running. Uploading new images is hit or miss – sometimes they show up, most times they do not.

    So I need to know, either how to “fix” the parameters thing, or how to disconnect from CDN.

    (Example of missing thumbnails: https://www.leeaaron.com/media/photo-galleries/throwback-thursday/)

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support lastsplash (a11n)

    (@lastsplash)

    Hi @saladgoat –

    Jetpack Tiled Galleries use our Site Accelerator CDN even if it you aren’t using it elsewhere on your site. I think what is happening is that we are being blocked by your server:

    Screenshot on 2023 02 03 at 15 59 25

    When we request resized images, the CDN will ping your server to make sure the images exist. I think something is blocking those requests.

    I noticed that you have a security plugin installed, could you temporarily try disabling that to see if that fixes the issue? I’d also recommend clearing any site caches that you might have.

    Let us know what you find out.

    Thread Starter SaladGoat

    (@saladgoat)

    Thank you for your quick response. I have tried without the security plugin but it was the same result. Not surprising, since I have been using that plugin for a few years and your CDN has worked fine up until recently. I have forwarded your screenshot to my hosting provider to find the problem.

    Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @saladgoat

    Sounds good, please let us know what they say.

    Thread Starter SaladGoat

    (@saladgoat)

    They changed the IP address of my site and now the images are loading fine. Thanks!

    Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @saladgoat

    Thanks for the update – I’m glad it got resolved!

Viewing 5 replies - 1 through 5 (of 5 total)
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