How to disable and hide mandatory fields

Hi,

These fields are required in system.
If you unpublished them, system may not work properly. So we make them required. You can not unpublished them.

Regards,
Ahmad Bilal

What about making the fields read only since email and fullname is default

Hi,

We do not recommend to make full name to read only.

Edit
../plugins/js-support-ticket/modules/ticket/tpls/addticket.php

Existing code
echo JSSTformfield::text(’email’, $email, array(‘class’ => ‘inputbox’, ‘data-validation’ => ’email’,));

New code (Bold)
echo JSSTformfield::text(’email’, $email, array(‘class’ => ‘inputbox’, ‘data-validation’ => ’email’, ‘readonly’=>’true’));

Regards,
Ahmad Bilal

You are awesome Ahmad, thanks a lot.

Now I can enjoy your awesome plugin!

I just noticed the fields I created and made them *required are still allowing ticket to submit.

Hi rabilal,

I created some fields under “create user field”

After creating the fields and making it required, ticket still submit despite the fact that the fields are empty.

Please why is this???

Thanks.

Thanks a lot, I figured it out.

Apparently I didn’t set it as required under “Field Ordering”

Thanks once again.