How to delete submission data

  • Resolved gurra

    (@gurra)


    11 months, 3 weeks ago

    Hi,

    My task is to delete all submission data completely back from start using Ninja forms 2017. I succeeded back to March (approximately) 2022. But the older submissions 2017-2022 I couldn’t delete.

    I then tried by selecting the Ninja setting “Delete all Ninja-form data when uninstalling” (or something similar), which should delete all Ninja forms data (make unrecoverable) from the database. I also deleted the Ninja forms plug-in from the site. But when checking the database all the “old” tables whith the prefix wp_cf_ were still there. Especially to notice is that all old submission data (in the table wp_cf_form_entry_values) were still there.

    My question: Is there any other way to delete the old submission data than to delete all the wp_cf-tables directly in the database? I mean that the alternative possibly could be to install Ninja forms again (which I plan to do) and use some of the functions/settings in the plug-in to do the same, which might be easier (I am not secure how to change things in the database).

    Best regards

    Gunnar

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter gurra

    (@gurra)

    Just want to add the “Tags”, as I think the issue is important because of GDPR. Missed it when I submitted the main question above. I’ll se if it works.

    Thread Starter gurra

    (@gurra)

    Only worked partly. Strange. I’ll try again.

    Thread Starter gurra

    (@gurra)

    Does not work. The tag should be: Deleting, old submissions.

    Shaylee

    (@shayleehansen30)

    Hello @gurra,

    If you haven’t done so, enable Legacy Submissions ( NF > Settings > Show Legacy Submissions ). This should give you access to the older data ??

    Give that a try, and if it doesn’t work, reach out to our Customer Success team for additional assistance.

    • This reply was modified 11 months, 2 weeks ago by Shaylee.
    Thread Starter gurra

    (@gurra)

    Hi @shaylee,

    Thanks for your answer. Well, hardly resolved, I don’t know if I understand you correctly, but if I enable “Legacy Submissions” (the box marked) I don’t see the old submissions (those before April/March 2022). If I disable I see all submissions, the old as well, i.e. the opposite to what you say. And in any case, even when I see all the submission, the big problem is that the old submissions can’t be deleted.

    It was when I found out that the old submissions couldn’t be deleted I made a try by clicking the button in the settings called “Delete All Ninja Forms-data at uninstalling” (a translation from Swedish so it may not be exact). And furthermore I deleted Ninja Forms completely. But still, when checking the database all the “wp_cf_form tables”, with all the info included were still there, i.e all the old submission messages.

    I guess, to solve the problem I start with finding a plugin that may clean the database. Hope it work. If not I contact you on your Ninja support.

    By the way, the advantage to enable “Legacy Submissions” is that it will show the trash. Good if I delete new submissions and will empty the trash. Quite as important as the first click to delete.

Viewing 5 replies - 1 through 5 (of 5 total)
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