How to delete/reset Cancelled sending tasks

  • I got the SMTP error and sending(through SMTP) was paused, now I am using custom function to get posts, now after two days my logic of sending was not correct, so first I cancled all scheduled emails and then enable sending, but since then these emails are sitting in Cancelled sending tasks, how do I reset it and remove them from here ? its been two weeks, I have uploaded new posts which should have trigger the sending but it is not sending because I think it is added in cancelled task.

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  • Plugin Support Ojoma a11n

    (@geraltrivia)

    Hello there @hamid009 ,

    Thank you for reaching out, and I’m sorry to hear about the trouble you’re experiencing with the cancelled emails and SMTP sending. I’d be happy to help you get this resolved.

    To better understand what’s happening, could you please share the following details with us:

    1. A screenshot of the SMTP error you received.
    2. A screenshot of the MailPoet > Help > System Status page. Please ensure the whole page is visible; multiple screenshots are fine if needed.
    3. Copy and paste the details from MailPoet > Help > System Info.

    To protect your privacy, please remember to blur or hide any sensitive information in the screenshots, as this is a public forum.

    Once we have these details, we’ll take a closer look and help you get your sending back on track.

    Looking forward to hearing from you!

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