How to delete rating

  • Resolved mr_fanatic

    (@mr_fanatic)


    3 years, 2 months ago

    Hi, for testing and theme development purpose I give rating to an example post. After that I delete ratings from the review admin dashboard. When I try to give ratings again, the plugin says ‘user already rated’. Can you please advise so that I can give rating again? maybe the field to delete on phpmyadmin.

    Thanks

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  • Hi @mr_fanatic
    Thanks for reaching out to us.

    Let me clear this for you. We have included a functionality that will prevent a user to submit multiple ratings from a single device. This feature is only for preventing mass spamming. Since you have submitted a rating once from your device, you will not be able to submit a rating from the same device again. That is why a warning is showing when you are trying to submit a rating again from the same device. Removing the previous rating will also not work in this case. You will be able to submit your rating again from another device or if you open your post in incognito mode. Hope you can understand.

    Best Regards
    Prosenjit

    Thread Starter mr_fanatic

    (@mr_fanatic)

    Thanks for clarifying. All is good if I can do it again on incognito mode.

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