• Resolved margrietinvenio

    (@margrietinvenio)


    People can order without creating an account. I delete the orders everytime, it is finished.

    Today I noticed that under Woocommerce there is a tap with customers. I can’t delete them. I have even cleaned up the users directly from the database, but it made no difference the users stay there.
    I also tried to delete personal information trough tools, then delete user information, but I can not delete it, it say there is no information (perhaps because I deleted it from the database).

    How do I delete the customer information from Woocommerce -> Customers and why is this so difficult to do?

    Thank you so much, Margriet

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  • Thread Starter margrietinvenio

    (@margrietinvenio)

    The solution:

    Go to Tools in WordPress, choose for deleting personal information. Copy the email adres from the customer from the order. Add this en then delete it below.

    Then, delete the order.

    You can also delete the personal information from the bulk button in the orders page, but then you will have a customer named [email protected]

    Hopes this helps. Still asking myself if it could made more easy to do so.

    Hey there, @margrietinvenio! Thanks for contacting us. I’m happy to help you.

    People can order without creating an account.

    You can change this by going to WooCommerce > Settings > Accounts & Privacy, make sure the box Allow customers to place orders without an account is not checked and save the changes. ??

    How do I delete the customer information from Woocommerce -> Customers and why is this so difficult to do?

    If the customer has an account created you can delete it from the Users section by selecting the users you want to delete and choosing the Delete bulk action.

    But to remove information from customers that did not create an account, you would need to follow the steps you mentioned, you can also find more information about them here.

    I understand you are looking for a more straight forward way of doing this.

    We appreciate your suggestions and are always looking for ways to improve our products and services, and input from users like you is invaluable.

    We have a website where you can submit feature requests and upvote the ones other people submitted and you like. You can check that out here.

    Please let us know if there’s anything else we can do to help or if you have further questions.

    Have a wonderful day!

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