How to definitely exclude a visitor’s chat history?

  • Resolved Adriano Monecchi

    (@designroom)


    8 years, 6 months ago

    Is it even possible to definitely exclude a visitor’s chat history? I can’t find an option for that. I was wondering that after a visitor’s first chat, in the client’s side, I mean int the browser it would be nice the chat widget to remember just the visitor’s Name and email if previously supplied.

    If a visitor returns to the site, the whole last conversation is displayed. I think the operador should have the ability to definitely close it’s conversation with the visitor, and the visitor should also be able to wipe it all out from his/her view.

    I think it makes no sense to have such persistent behavior, I mean, when a chat is closed, it is meant to be closed, right?

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  • Plugin Support olektidio

    (@olektidio)

    Hi Adriano,

    We don’t offer this feature at the moment. The conversations are stored in the visitor’s browser and are cleared only when the browser cache is cleared.

    Please contact us on chat in case of any other questions, we’ll reply immediately there. ??

    Best regards,
    Olek
    Tidio Chat

    If you have any questions please let us know!

Viewing 2 replies - 1 through 2 (of 2 total)
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