How to deactivate W3 Total Cache via FTP

  • Resolved jenna1987

    (@jenna1987)


    4 months, 3 weeks ago

    Hi,

    I just installed the W3 Total Cache and my site is not available anymore or better to say very very slow.

    I am just able to get on to the Dashboard and can not reach the installed plugins or any thing else.

    Can anyone give me a hint what could happened?

    In addition is it possible to deactivate w3 via FTP? I tried it once by rename the plugin folder, but this let to a big error.

    May thanks.

    • This topic was modified 4 months, 3 weeks ago by jenna1987.
Viewing 1 replies (of 1 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @jenna1987

    Thank you for reaching out and I am happy to help!

    1. Check .htaccess File (make backup)
      W3TC will create many directives in .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
      Ensure that no residual entries are left over in your .htaccess file after deleting the plugin.
    2. Delete wp-content files and folders
    • cache folder
    • w3tc-config folder
    • object-cache.php (if exists)
    • advanced-cache.php (if exists)
    • db.php (if exists)
    • upgrade folder
    • delete w3-total-cache folder in wp-content/plugins/ (if exists)
    1. Delete Cached Files from CDN (if using CDN)
      Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.
    2. Go to your wp dashboard and re-install W3 Total Cache

    Let me know if this helps!

    Thanks!

Viewing 1 replies (of 1 total)
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