How to change ticket status

  • Resolved plokamias

    (@plokamias)


    6 years, 8 months ago

    Hey there guys,

    Thanks for the great plugin.

    How can an agent change the ticket status from the front end?

    Best regards,

    Plokamias

Viewing 1 replies (of 1 total)
  • Anonymous User 15356385

    (@anonymized-15356385)

    Hi @plokamias,

    Agents should manage tickets from within admin. At this time the front end is designed for customers only to manage and reply to their tickets.

    It is also possible for agents to update the ticket status via email if the Email Piping extension is installed and enabled.

    Hope that helps

Viewing 1 replies (of 1 total)
  • The topic ‘How to change ticket status’ is closed to new replies.