How to change the sender name from “WordPress” to the name of the business?

Where can we see the website in question?

Hi Takayuki! Sorry, it’s https://www.commonwealthassurance.com/. Thank you

See Setting up mail

What email settings do you have in the Mail tab panel?

Thank you, Takayuki. I have copy-pasted the first fields here.

[contact-form-7 id=”2471″ title=”Request pricing”]

Mail
You can edit the mail template here. For details, see Setting up mail.
In the following fields, you can use these mail-tags:
[FirstName][LastName][Company][CompanyAddress][Email][ContactNumber][Facility][Location][Service][OpeningsNumber][Details][date]

To [email protected]

From Commonwealth Assurance <[email protected]>

Subject [Company] is requesting more info about: “[Service]”

Additional headers Reply-To: [Email]

What other plugins and theme do you use on the site?

Theme: Monstroid2

Plugins: – Flying Images by WP Speed Matters
– Elementor (Pro)
– GDPR Cookie Compliance
– Header and Footer Scripts
– HubSpot All-In-One Marketing – Forms, Popups, Live Chat
– Insert Headers and Footers
– Jet Data Importer
– Jet Plugins Wizard
– JetBlocks For Elementor
– JetBlog For Elementor
– JetElements For Elementor
– JetMenu
– JetTabs For Elementor
– JetThemeCore
– JetTricks
– Kava Extra
– MailOptin – Lite
– Minify HTML
– Phoenix Media Rename
– SG Optimizer
– UpdraftPlus – Backup/Restore
– WP File Manager
– Yoast SEO

A majority of them came with the theme. In particular, those that include “Jet” in their naming.

Thank you so much for your help.

Try switching to the default theme and deactivating all plugins excluding Contact Form 7 and Yoast SEO.

Why you are advised to deactivate plugins and switch to the default theme.

Thank you, Takayuki. I’m afraid to switch to the default theme, as I’m a novice to WordPress, but I’ll see what I can do.

Hello, I’m having a similar if not same issue. I followed the instructions at https://contactform7.com/faq/mail-that-comes-through-the-contact-form-shows-wordpress-as-its-sender-name/ in addition to putting the preferred sender name in [] “” and just text. It keeps giving me an “Invalid mailbox syntax is used” error. I’m a novice with WordPress so switching themes doesn’t seem like a viable option…terrified to lose all the work I put in to building this website out. It’s been a lot. Any help to resolve this is greatly appreciated. Stats:

Contact Form 7 – Version 5.2
Pofo theme (using a child theme)

Additional plugins
Akismet Anti-Spam
BoldGrid Easy SEO (currently inactive)
BoldGrid Gallery
BoldGrid Inspirations
Contact Form 7
Envato Market
Google Analytics for WP by MonsterInsights(currently inactive)
Hello Dolly (currently inactive)
Jetpack by WP
MC4WP: Mailchimp for WP
OptinMonster API (currently inactive)
Pofo Addons
Post and Page Builder (currently inactive)
Post and Page Builder Premium
Regenerate Thumbnails
reSmush.it Image Optimizer (currently inactive)
Slider Revolution
Total Upkeep
Total Upkeep Premium
WP Super Cache
WPBakery Page Builder
WPForms Lite
Yoast Duplicate Post

I’m still building the site and soooo close to done. One of my soon tasks is to delete inactive plugins. A couple I want to reactivate, but working with the theme developer to figure out an error.

Thanks again!