How to change the layout being sent to FuseDesk

  • Resolved jcmanlangit

    (@jcmanlangit)


    2 years, 6 months ago

    Hello good day!

    We have a client who has a site that uses fusedesk. They connect gravityforms to fusedesk, so that whatever leads that are being submitted to gravityforms are being sent to fusedesk also. Now the client wants that the format sent to FuseDesk be changed so that it would be easier to read (maybe in a table format). Want to ask if this is possible and how to do this with the plugin?

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Jeremy B. Shapiro

    (@jeremyshapiro)

    Thanks for reaching out about the formatting of the note that comes into FuseDesk from Gravity Forms. FuseDesk now supports HTML in notes, so YES, we should be able to update our WordPress plugin to send the note with some more formatting. Like bold formatting for the labels, yes? A table could get messy (and have a lot of wasted space), so perhaps bullets? Would love your thoughts!

    Thread Starter jcmanlangit

    (@jcmanlangit)

    Would it be possible if the template is flexible? Like we can update the template file if we want to layout it as bullets, or use table, or use divs, etc? Like this template file can be added in the theme folder and we can update it?

    Thanks!

    Thread Starter jcmanlangit

    (@jcmanlangit)

    Hello

    Any updates here?

    Plugin Author Jeremy B. Shapiro

    (@jeremyshapiro)

    Hiya, thanks for your patience! We just rolled out version 6.6 for you which includes MUCH prettier formatting of the notes on the new cases created from our WordPress plugin. You don’t have editable templates, per set, but this is a BIG improvement in the note styling.

    Of note (hah, no pun intended):

    • Items are now bullet points and organized under headers
    • Labels are bolded
    • File attachments are easier to read
    • And more!

    Update to the latest version of our plugin and enjoy! ??

Viewing 4 replies - 1 through 4 (of 4 total)
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